Retail Assistant ¦ Costcutter Ballyhea Service Station

Location

Costcutter Ballyhea Service Station, Ireland

Join our team at Costcutter Ballyhea Service Station
We are looking for enthusiastic Retail Assistants who are passionate about customer service and committed to creating a welcoming, clean, and friendly environment for every visitor.

OBJECTIVE:
To delight customers by exceeding expectations on every visit. The Retail Assistant supports the Management Team to ensure quality, service, and cleanliness. The role involves serving customers in a friendly, efficient manner, maintaining store standards, and providing flexibility in merchandising, serving, and cleaning to guarantee a great experience every time.

JOB REQUIREMENTS

• Due to the sale of alcohol, candidates must be over 18.
• Previous experience is preferred.
• The ability to follow instructions – learn new skills.
• A friendly, professional manner.

Demonstrates:

• Above-average listening skills, organization, and planning skills
• Excellent interpersonal skills
• Good work ethic
• Good attitude towards customers and fellow workers.

CUSTOMER CARE

• To serve customers in a friendly and efficient manner, providing an exceptional standard of customer care.
• To communicate with the customers in an effective and welcoming manner.
• To deal with customer complaints professionally and pleasant,y and refer to the store manager where appropriate.

OPERATIONAL & STORE PRESENTATION

• To accurately compute sales prices, total purchases, and receive & process appropriate payment from the customers in line with the cash register and/or cash handling policy.
• To follow company policies and procedures.
• Maintain knowledge of current in-store sales and promotions.
• Answer customer queries about the store and its merchandise.
• Open and close cash registers, performing tasks such as counting money, balancing cash drawers, and making deposits in line with the cash handling policy.
• Clean shelves & counters and sweep floors internally and externally,y ensuring the store is tidy and free from clutter at all times.
• Clean all areas of the store (including staff facilities) as directed by the assistant store manager/store manager.
• Ensure the Coffee Dock area and equipment are maintained to the required level of Hygiene, ensuring cleaning is carried out
• Maintain a clean and well-organised back store area.
• To receive and check stock in line with company guidelines.
• Ensure stock is packed in line with company merchandising guidelines, and ensure the product is stored in line with a food hygiene policy
• Update shelf-edged labels as instructed by management.
• To rotate stock appropriately minimising waste.
• To be vigilant at all times to prevent stock loss and waste.
• To conduct stock takes as instructed by the assistant store manager/store manager.
• To take care of your health & safety and that of your colleagues and customers, and take action to reduce risks and hazards.
• To help out at the Supermac's counter when it's busy.

FOOD SERVICE

• Preparation of food for subsequent resale in line with HACCP regulations.
• Check temperatures around the store, ensuring they are compliant with HACCP regulations.
• Maintain HACCP records in line with store policies
• Monitor Critical Control Points and ensure food is not open to contamination

GENERAL

• Any other duties that may be assigned to you by the assistant store manager/store manager.

NATURE OF THE JOB:

CHALLENGES:

• Constantly putting the customer first, whether first thing in the morning or last thing at night.
• Maintaining the cleanliness of the work area at all times.
• Working as part of a team, incorporating new trainees, and making them feel welcome.
• When busy, working under pressure, maintaining cleanliness, quality, and friendliness of service.

WORK ENVIRONMENT:

Fast-paced, "non-stop" environment. The role can be physically demanding at times, depending on the volume of business and the number of staff available during busy periods. Teamwork is essential to ensure the procedure runs smoothly in all areas, and communication flows.

"Only candidates living in Ireland and allowed to work here will be considered."