Night Manager

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This is a superb opportunity to join the hotel team of Anantara The Marker Dublin Hotel Front Office Department asNight Manager.

Anantara The Marker Dublin Hotel is a Leading Hotel of the World, offering all the experiential luxury Anantara Hotels & Resorts is renowned for, and it is imperative that the candidate must have the ability to deliver a high level of service in a confident and professional manner.

Management Responsibilities

• To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality are delivered consistently to our guests.
• To deliver excellent care to our guests
• To carry out departmental audits to ensure LHQA is achieved by all team members.
• To ensure that the Hotels Vision & Mission statement is communicated to the team
• To ensure that areas of responsibility are clean and well maintained.
• To ensure that the ambience in departments (lights, music and temperature) are controlled.
• To report defective materials and equipment to the appropriate departments.
• Ensure that all new initiatives are implemented in the agreed time frame.
• To attend meetings as required.
• To ensure that night porter/cleaners have successfully completed their daily tasks.
• To ensure that the team members are trained in any new tasks.
• To ensure there is always management presence in all departments.
• To ensure a consistently high level of security is well maintained throughout the Hotel.
• To ensure guest feedback is acted upon in a timely manner ensuring the relevant people are informed and that all necessary action is taken to prevent re occurrences.
• To ensure departmental sales are achieved in line with the hotel budget
• To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams.
• To provide support where necessary in other areas of the Hotel.
• To deputise for the Night Manager in their absence and take responsibility of the operation of the hotel during night.
• To comply with the hotels cash handling procedures and ensure that all team members are trained accordingly.
• To complete Full Night Audit efficiently.
• To reconcile the cash on daily basis for the whole departments.
• To conduct daily briefings for the morning shift.
• To direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
• To occasionally assist guests with their luggage, be a point of contact for our guests, valet park guests cars and other responsibilities to ensure all requirements are met during our guests stay.
• To prepare, print and distribute reports to all departments.
• To be aware and able to enforce all fire-life-safety procedures.
• To remain current in all updates with regards to new procedures and training.
• To report any suspicious persons, activities and/or hazardous conditions to the Security department and the Front Office Manager.
• To ensure to always maintain Hotel property and guest safety.
• To carry out tasks as acting Night Manager in absence of Night Manager.
  
  

People

• To appraise all team members in accordance with the agreed appraisal procedure.
• To ensure that all team members comply with the employee handbook.
• To ensure departmental daily briefings are carried out at relevant times.
• To chair monthly departmental meetings and ensure team members attend General Team Meetings and ECCM when required.
• To ensure that all team members adhere to the hotels grooming procedures.
• To assist in training all team members for them to have a full knowledge and understanding of the Leading Hotels of the World Quality Assurance targets and that the highest standards quality are delivered consistently to our guests.
  
  

Fire, Health & Safety

• To have a full understanding of Fire and Emergency procedures.
• To have a full understanding of Health & Safety regulations and carry out risk assessments in own department.
• To ensure that the hotel is compliant with all Food Safety regulations.
• To ensure all accidents and incidents are investigated and reported in accordance with the hotels accident/ incident reporting procedure.
• To support the hotels Environmental policy by complying with waste management and monitory energy efficiency.
  
  

Requirements

• Previous night management experience is preferred.
• Fluency in English.
• Knowledge and experience of luxury environment.
• Previous significant guest service experience preferred.
• Strong communication skills.
• Analytic mindset.
• Attention to details.
  
  

What Do We Have To Offer You

• Competitive Salary
• Career Progression
• Excellent Room Employee Rates in over 350 Minor Hotels properties worldwide
• Unlimited access to eLearning platform & development opportunities
• Increased holiday entitlement for long-service employees
• Meals whilst on duty in our employee restaurant
• Employee Recognition Awards
• Employee Assistance Program - mental health and well-being support
• Complimentary provision and laundry of uniforms
• Discounts in our Spa, restaurant and bar for you and your loved ones
  
  

References

All employment offers made are subject to a valid work permit and us receiving two satisfactory references, which could be:

• A corporate email and/or phone number or
• A letter in a headed paper signed by the manager / HR.
  
  

Skills

Hospitality Excellent Customer Service Luxury Hotels

Benefits

Meal Allowance / Canteen Uniforms/Dry Cleaning eLearning Career Progression Employee Room Rate Employee RewardsSeniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionManagement and Manufacturing

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