Night Manager

3 weeks ago

Dublin, Dublin City, Ireland Templebarhotel Full time

Join to apply for the Night Manager role at Temple Bar Hotel Dublin

Temple Bar Hotel Dublin is seeking a Night Manager to join the team in its unique four-star hotel.

You will report to the Front Office Manager/Senior Manager, ensuring the smooth operation of the hotel during your shift. You will be responsible for overseeing all departments, managing guest services, supervising staff, and handling guest concerns to ensure a memorable and seamless experience for all guests. Your role is key in maintaining the safety, security, and efficiency of the hotel.

A Night Manager Will Be Responsible For:

  • Ensuring the smooth running of the hotel during nighttime hours, including front desk, housekeeping, and security.
  • Handling late check-ins, early check-outs, and guest inquiries while providing exceptional customer service.
  • Conducting regular security checks, handling emergency situations, and ensuring the safety of guests and staff.
  • Performing night audits, balancing financial reports, and overseeing cash handling procedures.
  • Leading and supporting the night team, delegating tasks, and ensuring all departments operate efficiently.
  • Addressing any guest concerns, operational issues, or unexpected challenges that arise during the night.
  • Ensuring all hotel policies, health & safety regulations, and service standards are followed.

To be successful in the role of Night Manager we require:

  • Strong leadership skills to manage and support the night team effectively.
  • Excellent customer service abilities to ensure guest satisfaction and handle inquiries professionally.
  • Problem-solving and decision-making skills to address challenges and unexpected situations efficiently.
  • Previous experience in a similar role or hospitality management is preferred.
  • Strong numerical and analytical skills to manage financial reconciliations and night audits accurately.
  • Effective communication skills to coordinate with team members and other departments.
  • Ability to multitask and stay organized in a fast-paced environment.
  • Security awareness and crisis management skills to ensure guest and staff safety during the night shift.
  • Flexibility and reliability to work overnight shifts, weekends, and holidays as required.
Working With Us Provides The Following Benefits To You:
  • Staff Food: Complimentary meals during shifts.
  • Employee Assistance Program: Access to confidential support services for personal and professional well-being.
  • Staff Discount: Discounts on food, beverages, and stays across our global Ascott portfolio.
About Us:

Temple Bar Hotel is a brand of The Ascott Limited. The Ascott Limited Ireland Corporate Office is a management company/support office for The Ascott Limited's portfolio in Europe. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.

A trusted hospitality company, Ascott's presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, co-living properties, hotels, and independent senior living apartments.

Trading as: Temple Bar Hotel Dublin

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Hospitality

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