Travel Coordinator

Join to apply for the Travel Coordinator - Maternity Coverage role at Tenon Tours

1 day ago Be among the first 25 applicants

Join to apply for the Travel Coordinator - Maternity Coverage role at Tenon Tours

Tenon Tours is a boutique tour operator specializing in custom designing vacations across Europe. Our Travel Coordinators play a pivotal role in ensuring the flawless execution of our trips and delivering on our signature By-Your-Side Service—a concierge-style experience that supports clients from booking through their return home. This is a dynamic, client-facing operations role that blends logistical planning with personalized support, focusing on the seamless delivery of all services once a trip is booked.

What You'll Do:

• Manage and book all trip components including accommodations, transportation (rental cars, trains, buses, private transfers), tours, and attractions
• Liaise with suppliers and update product/pricing info in our reservation system to ensure accuracy
• Conduct quality checks and pre-departure reviews to ensure every detail aligns with the client's itinerary
• Provide exceptional virtual support, including scheduled welcome calls, pre-arrival emails, and in-trip check-ins
• Monitor and respond to traveler inquiries via our 24/7 Traveler Hotline and in-app messaging service, offering timely assistance and reassurance
• Support travelers in real time by handling itinerary changes, emergencies, and special requests with empathy and professionalism
• Guide travelers through add-ons, upgrades, and adjustments as needed
• Collaborate with the Sales and Product teams to ensure each trip meets both operational standards and client expectations
• Maintain a customer-first mindset while balancing efficiency and time-sensitive responsibilities
• Assist with processing payments, documenting travel protection coverage, and preparing digital and physical travel documents
• Support sustainable travel by promoting environmentally responsible choices where possible

What You Bring:

• A passion for travel and helping people, with bonus points for experience in the travel industry or having explored internationally yourself
• Strong customer service background with a passion for helping others
• Exceptional attention to detail and ability to manage multiple moving parts
• Quick thinking and calm under pressure—especially when dealing with last-minute issues
• Confidence to make independent decisions and solve problems proactively
• Excellent communication skills, both written and verbal
• Comfort with cloud-based tools (Google Docs, Sheets, etc.) and a willingness to learn internal systems

What We Offer:

• Competitive base salary with performance-based bonus opportunities
• Comprehensive health, dental, 401k, and profit-sharing packages (applicable to US-based employees)
• Generous PTO and paid holidays
• Personal and professional travel opportunities
• Supportive, collaborative team environment with a shared passion for Europe and meaningful travel

Why Tenon Tours?

We're a growing, passionate team who believes in creating personalized, meaningful travel experiences. The Travel Coordinator is at the heart of that promise, ensuring each client feels informed, cared for, and supported from the moment they book to the moment they return home.

If you love travel, thrive in a fast-paced environment, and are excited by the idea of being a behind-the-scenes hero in someone's dream vacation, we'd love to hear from you.

• Seniority levelEntry level

• Employment typeTemporary

• Job functionManagement and Manufacturing
• IndustriesTravel Arrangements

Referrals increase your chances of interviewing at Tenon Tours by 2x

Get notified about new Travel Coordinator jobs in Killarney, County Kerry, Ireland.

Kenmare Old, County Kerry, Ireland 3 weeks ago

Killarney, County Kerry, Ireland 2 weeks ago

Tralee, County Kerry, Ireland 21 hours ago

Killarney, County Kerry, Ireland 3 weeks ago

Abbeyfeale, County Limerick, Ireland 1 month ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.