Personal Lines Senior QA Underwriter

2 weeks ago

Dublin, Dublin City, Ireland FBD Consulting, LLC Full time

Company description:

FBD Holdings PLC

Job description:

Job Responsibilities
  • Complete various new business QA procedures for Personal Lines products within agreed timelines.
  • Ongoing review of QA procedures and identification of necessary improvements.
  • Provide expertise and insight to support the completion of audit activity.
  • Support Operations Manager/QA Manager in delivery of team audit activity.
  • Provide underwriting support to our sales network and cross functional projects through technical support and assisting on product, quality assurance, governance, guidelines and procedural developments.
  • Participate in and support projects/initiatives/testing/pilot phases as required including engaging in team training & in designing new procedures & processes.
  • DUA: Operate within your licence and adhere to sign off process for decisions outside authority levels (including updating of all relevant records).
  • Support and encourage a high-performance culture within the team and broader business through participation in training and internal Quality Assurance activities.
  • Work collaboratively with other members of the team and with colleagues in other parts of the organization to provide excellence in service standards to our customers.
  • Demonstrate the ability to effectively manage own workload whilst responding to changing competing priorities.
  • Completing all tasks in line with Department Procedures including those for renewal management, complaints and error management, SLAs, CPC timelines and agreed Personal Business Objectives.
  • Any other duties/responsibilities as may be reasonably assigned in line with company requirement.
  • Support junior members of the team by reviewing and signing off on their work (referrals / renewals / manual typed letters etc.).
Education
  • Achieved a professional insurance qualification qualified to a minimum level of Certified Insurance Practitioner (CIP).
  • Meet regulatory requirements as described in the Minimum Competency Code (Source: Central Bank, 2011) and Fitness and Probity Standards (Source: Central Bank, 2012).
Experience
  • Minimum 3 years' experience as an Insurance Underwriter.
  • Proven track record of high-performance standards.
  • Strong technical understanding of Insurance products and Underwriting disciplines.
Competencies
  • Strong technical understanding of Personal Lines Insurance products.
  • Strong knowledge of the Irish Personal Lines Industry.
  • A pragmatic decision maker with solid underwriting assessment and reasoning skills.
  • Self-motivated with the ability to work on own initiative and an active desire to develop knowledge and experience.
  • Quality focused to provide excellent service to all customers and meet deadlines as required.
  • Excellent interpersonal skills with demonstrated record in building working relationships within team units and with other internal and external stakeholders.
  • Excellent keyboard skills and proficient in Microsoft Word, Excel, PowerPoint, Outlook and an underwriting application.
  • Ambitious and energetic in their approach to their work and possess a positive outlook.
MCC

This role sits within Pay Band C of FBD's Commercial's Pay band.

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FBD is an inclusive Equal Opportunity employer that considers applicants irrespective of their age, gender, ethnicity, culture, religion, language, sexual orientation, ability, disability and social circumstances.


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