Customer Relations Complaints Manager

4 weeks ago

Dublin, Dublin City, Ireland TN Ireland Full time

Social network you want to login/join with:

Customer Relations Complaints Manager, Dublin

Job Details:

  • Location: Dublin, Ireland
  • Job Category: Other
  • EU work permit required: Yes
  • Job Reference: c368c3757136
  • Job Views: 1
  • Posted: 02.05.2025
  • Expiry Date: 16.06.2025
Job Description

Your new company

Join a leading financial services organisation, known for its commitment to excellence and innovation in the industry. Our client values teamwork, integrity, and continuous improvement, offering a dynamic and supportive work environment.

Your new role

Our client is hiring a Customer Experience Specialist for their Operations department. In this pivotal role, you'll be the main point of contact for all customer complaints, handling them with professionalism and efficiency. You'll ensure complaints are resolved promptly and in accordance with company policies, while also providing valuable insights to senior leadership to enhance our customer experience. Note that this role is a Control Function role.

Key Responsibilities
  • Address and resolve customer complaints received through various channels.
  • Conduct thorough investigations, collaborating with internal teams and external partners.
  • Keep detailed records of complaints and ensure compliance with regulatory timelines.
  • Analyse complaint data to identify trends and drive continuous improvement.
  • Present comprehensive reports on complaint trends and resolutions to senior leadership.
  • Work closely with Compliance and Risk teams to ensure adherence to Central Bank of Ireland regulations.
  • Communicate effectively with customers to ensure satisfactory resolutions.
  • Generate KPI reports and perform data analysis to support business decisions.
  • Monitor and address low Customer Happiness Index (CHI) scores, ensuring all concerns are resolved.
What you'll need to succeed
  • Minimum APA - Loans and Regulations with current CPD hours.
  • Proven experience in complaint handling within a regulated environment.
  • Preferably, a degree in Business or Finance.
  • Strong customer focus with excellent communication and interpersonal skills.
  • Ability to engage effectively at all organisational levels.
  • Self-motivated with the ability to work independently.
  • Exceptional organisational skills and attention to detail.
  • Ability to meet strict deadlines across multiple tasks.
  • Proficiency in verbal, written, and numerical skills.
What you'll get in return

This is a permanent, full-time position offering a competitive salary package based on experience and qualifications. You'll work in a dynamic and supportive environment with opportunities for professional growth and development.

#J-18808-Ljbffr

  • Customer Relations Complaints Manager

    2 weeks ago

    Dublin, Dublin City, Ireland hays-gcj-v4-pd-online Full time

    About Our OrganisationWe are a leading financial services organisation dedicated to excellence and innovation in our industry. Our values include teamwork, integrity, and continuous improvement, providing a dynamic and supportive work environment.Your New RoleWe are seeking a Customer Experience Specialist for our Operations department. As the main point of...

  • Customer Relations Complaints Manager

    3 weeks ago

    Dublin, Dublin City, Ireland hays-gcj-v4-pd-online Full time

    Your new company Join a leading financial services organisation, known for its commitment to excellence and innovation in the industry. Our client values teamwork, integrity, and continuous improvement, offering a dynamic and supportive work environment.Your new role Our client is hiring a Customer Experience Specialist for their Operations department. In...

  • Customer Relations Complaints Manager

    20 hours ago

    Dublin, Dublin City, Ireland hays-gcj-v4-pd-online Full time

    Your new company Join a leading financial services organisation, known for its commitment to excellence and innovation in the industry. Our client values teamwork, integrity, and continuous improvement, offering a dynamic and supportive work environment.Your new role Our client is hiring a Customer Experience Specialist for their Operations department. In...

  • Customer Relations Complaints Manager

    4 weeks ago

    Dublin, Dublin City, Ireland Hays Specialist Recruitment Ireland Ltd Full time

    Your new company Join a leading financial services organisation, known for its commitment to excellence and innovation in the industry.Our client values teamwork, integrity, and continuous improvement, offering a dynamic and supportive work environment.Your new role Our client is hiring a Customer Experience Specialist for their Operations department.In this...

  • Customer Relations Complaints Manager Alternative 1

    3 days ago

    Dublin, Dublin City, Ireland beBee Careers Full time

    Social networks allow users to share information about themselves, their interests and activities with others. In this role as Customer Experience Specialist, you will be the main point of contact for all customer complaints received through various channels.Key ResponsibilitiesAddress and resolve customer complaints in a professional and efficient...

  • Customer Relations Complaints Manager Only 24h Left

    4 weeks ago

    Dublin, Dublin City, Ireland Hays Specialist Recruitment Ireland Ltd Full time

    Your new company Join a leading financial services organisation, known for its commitment to excellence and innovation in the industry. Our client values teamwork, integrity, and continuous improvement, offering a dynamic and supportive work environment. Your new role Our client is hiring a Customer Experience Specialist for their Operations department. In...

  • Customer Complaint Resolution Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland beBee Careers Full time

    Job Title: Complaint Case Handler">About the Role">">Mandate certifications (e.g., MCC, APA, QFA, CIP) APA specific in Loans and Regulations that align with regulatory requirements for the role.">">This is an ideal opportunity for an individual who would like to take the next step in their career in Retail Banking. You will be responsible for ensuring that...

  • Customer Complaint Manager

    2 weeks ago

    Dublin, Dublin City, Ireland beBee Careers Full time

    Complaint Management SpecialistWe are looking for a highly skilled and experienced professional to join our Claims Team as a Complaint Management Specialist. The successful candidate will be responsible for managing and investigating complaints, while ensuring compliance with regulatory timelines.The ideal candidate will have a strong background in claims...

  • Complaint Case Manager

    2 weeks ago

    Dublin, Dublin City, Ireland beBee Careers Full time

    Job Title: Complaince Handling Professional">Job Summary">">Mandate certifications (e.g., MCC, APA, QFA, CIP) APA specific in Loans and Regulations that align with regulatory requirements for the role.">">This is a unique opportunity for an individual who would like to pursue a career in complaint handling and retail banking. You will be responsible for...

  • Customer Complaints Resolution Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland beBee Careers Full time

    Customer Complaints Resolution SpecialistJob SummaryWe are seeking a highly motivated and detail-oriented individual to join our team as a Customer & Compliance Analyst. The successful candidate will be responsible for resolving customer complaints in a timely and efficient manner, while ensuring compliance with relevant regulations and standards.The ideal...