EAP Telephone Counsellor- Hybrid Dublin ROI Q1 2025

EAP Telephone Counsellor

Salary range €42,000 to €45,000 based on full time hours, 37.5. Part time is pro-rata salary.

Hybrid Role

HealthHero is Europe's largest digital telehealth platform, bringing together human expertise and digital convenience to provide remote access for patients, insurance policy holders and employees to expert clinicians and counsellors. HealthHero's mission is to simplify healthcare and improve lives, working to find solutions to capacity challenges and administrative burdens, whilst providing exciting new job opportunities.

As the mental health and wellbeing arm of HealthHero, our mental health services are now an integral part of the culture of many successful organisations in the private and public sector, working in partnership with service users, business and HR professionals, in a range of environments, to prevent and overcome the stress, trauma and absence issues that can limit people from performing and engaging with life.

We are looking for fully qualified, accredited Counsellor/Psychotherapists to join us on a part time basis and are delighted to offer this exciting opportunity to join our EAP Clinical Team.

You will be:

• As the main part of the role, you will be carrying out Initial Clinical Assessments/Triage of client needs, leading to appropriate clinical pathways, delivering a range of support in our Pathway, which involves Booked Assessment Appointments, In The Moment Support or Booked Single Sessions via telephone and/or video calls.
• Carrying out Risk Assessments and follow the Safeguarding and Risk Protocol process.
• Alongside the above, managing a caseload of clients requiring Structured Counselling, which will depend on your contractual hours, as well as the needs of the service.
• Writing brief, accurate and concise clinical notes, of all interactions.
• Be integrated into our Support Line Team.
  • Be an experienced practitioner with a minimum of 450+ clinical hours.
  • Be a qualified, accredited Counsellor/Psychotherapist (L4 and above in Counselling) with IACP (or similar) accredited status.
  • Be able to work a minimum of 3x full days (22.5 hours per week) Part time is a pro rata salary.
    • Be IT literate with good working knowledge of Microsoft Office suite
    • Have a strong clinical background, with excellent Assessment skills.
    • Able to make sound Clinical decisions, whilst holding Boundaries.
    • Be a keen team-player with excellent time management, clinical, communication and organisation skills.
      • Keep in mind the needs of clients and the service whilst working under pressure
      • Be permanently based in Republic of Ireland.

Desirable

• Have previous EAP/telephone Counselling or time limited assessment experience, ideally in a corporate environment.

HealthHero fully believes in supporting its EAP Counsellors to develop in the job and offers:

• Full induction training programme, which will be undertaken via Microsoft Teams
• 22 days leave, Public holidays and your birthday off (pro-rata)
• Supervision covered up to 2 hours per month (pro-rata)
• Monthly 1-2-1's with your line manager
• 24/7 On Call support
• Hybrid opportunity, home working, as well as working from the Dublin office with the team, where appropriate.
• Auto-enrolment pension scheme
• Option to be part of a Health Scheme and Employee Assistance Program.
• Life insurance Scheme

When applying, please provide and your most recent CV, including employment history (a minimum of 5 years) and qualifications.

We reserve the right to close this vacancy early if we receive sufficient applications. For this reason, please submit your application at your soonest convenience.

Diversity and Inclusion

Our Talent team work hard to remove all biases within the recruitment process, this includes unconscious bias decoded job adverts and equality and diversity training for all of our interview panel.

We welcome all applications from all sections of the community as an Equal Opportunities employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process- should you need it, please let us know.