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Quality Analyst

1 month ago

Dublin, Dublin City, Ireland TN Ireland Full time
Quality Analyst - German Speaker - Short Video ; Trust and Safety, DublinClient:

TikTok

Location:

Dublin, Ireland

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

89bfb1c0ecf5

Job Views:

3

Posted:

11.04.2025

Expiry Date:

26.05.2025

Job Description:

About The Team

Our QA team performs a critical function that supports our efforts to address objectionable or disturbing content. Content QA interacts with images, video, and text related to everyday life, but they can also include (but are not limited to) bullying, hate speech, child abuse, sexual assault, torture, bestiality, self-harm, suicide, and murder. It is possible that this role will be exposed to harmful content on a daily basis.

What Will I Be Doing:
  1. Conduct quality assessment work by ensuring and evaluating the quality of policy application in the content reviewed in German markets.
  2. Conduct root cause data analysis and summary of findings.
  3. Provide QA reports to content quality centre team members, and act as liaison with them to ensure consistent quality measurements throughout the operation.
  4. Work closely with Local Operations and Safety teams, and act as escalation point of contact for policy-related questions, issues, and solutions.
  5. Participate and occasionally facilitate coaching and calibration sessions to ensure consistent policy application.
Minimum Qualifications:
  1. More than ten months of experience working on content quality, safety, or policy in a major tech or media company.
  2. Deep understanding of European online safety, privacy, and expression issues.
  3. Strong attention to detail and ability to work independently.
  4. Ability to work in a high-tempo environment, adapt, and respond to day-to-day challenges of the role.
  5. Resilience and commitment to self-care to manage the emotional demands of the role.
  6. The ability to work differing work shifts as required.
  7. Professional fluency in German language given that this role will support the German-speaking market.
Preferred Qualifications:
  1. Bachelor's degree is preferred; however, not essential.
  2. Proven track record of working with co-workers across different countries is preferable but not required.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.

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