Senior Delivery Manager

1 week ago

Dublin, Dublin City, Ireland TN Ireland Full time

Version 1 is seeking a Senior Delivery Manager with excellent people management skills to join its Service Reliability Group. A highly driven individual is required as they will have responsibility for several customers.

You will be responsible for a high-performing team of Azure managed service consultants across Ireland, the UK, and India. You will need to be up to date with Azure-managed services as they will be relying on you to focus the customer requirements to enable them to deliver the best possible service.

You must demonstrate an ability to build and maintain solid relationships with our customers in order to consistently deliver high satisfaction ratings. You must also be able to demonstrate solid commercial and business acumen and a track record in maximizing financial performance and efficiency.

The success of the role of the Azure Service Delivery Manager is built on the 'Trust' relationship between them and their clients. The result of this relationship is a customer with high satisfaction scores and engaged Version 1 staff, which should then translate into excellent financial performance.

Responsibilities
  • Manage all 3 sides of our Strategic Triangle – Customer Satisfaction, Employee Engagement, and Profitability.
  • Monthly and quarterly forecasting of team costs and project revenues.
  • Review actual performance against forecast – understand gaps and put corrective measures in place, as appropriate.
  • Work with Head of Service Delivery Management / Portfolio Director(s) / Account Manager(s) / Practice Head as appropriate to agree strategy for assigned accounts.
  • Input to service design and support for service implementation.
  • Presales, bids, and tenders (presentations, documentation, responses).
  • Supporting a Service Delivery Management function for customer escalations, issues, problems, and requirements.
  • Identify and progress Continual Service Improvement initiatives.
  • Achieve targets and improvement initiatives for customer satisfaction.
  • Explore and drive opportunities within existing customers for new/additional work.
  • Work with sales to develop new opportunities both with new and existing customers.
Qualifications
  • Customer service/relationship management experience and experience as a Service Delivery Manager or Senior Delivery Manager.
  • Experience in translating business requirements into technical requirements.
  • Strong track record in driving revenue opportunities (Presales, bids, and tenders).
  • Resource Management experience: performance management, workload distribution, team development, knowledge management.
  • Technical experience as a Systems, Cloud, Azure, Azure Reliability Engineer or Administrator OR Consultant.
  • P&L experience including forecasting e.g. Monthly forecasting on gross profit, accounting for team costs, recurring and additional project revenues and costs.
  • Ability and willingness to travel for business e.g. Ireland and the United Kingdom.
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