Workforce Management Specialist

2 weeks ago

Galway, Galway, Ireland Aviva Full time

Shape the future of customer contact at Aviva We're looking for a confident, forward-thinking Workforce Management Specialist within customer operations to lead our contact centre Planning team in Galway. This is a key role in our customer service strategy, helping us deliver seamless, high-quality experiences every day.

Responsibilities
  • Lead and manage the planning and scheduling function, driving performance and service excellence.
  • Oversee the operation and optimisation of telephony systems and infrastructure.
  • Collaborate with stakeholders to improve customer experience and operational efficiency.
  • Support future planning and innovation in Customer Contact and workforce management.
  • Develop and maintain short-term and long-term forecasts for call volumes, staffing requirements, and workload distribution.
  • Responsible for ensuring FTE alignment with budget forecast.
  • Ensure compliance with industry regulations and internal standards.
Qualifications
  • Strong leadership and stakeholder management skills.
  • Proficient in forecast and budget delivery.
  • Experience in service delivery within high-volume environments.
  • Knowledge of regulatory compliance in financial services sector.
  • Experience with workforce management systems or their implementation is a distinct advantage.
Benefits
  • A competitive market leading salary depending on skills, experience, and qualifications
  • Generous pension (employee contribution matching of up to 14% if you contribute 8%)
  • Annual performance related bonus and pay review
  • Holiday allowance of 29 days plus bank holidays, and the option to buy/sell up to 5 additional days
  • Generous Health & dental insurance contributions after six months
  • Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme
  • Cycle to Work benefit scheme
  • TaxSaver Travel Scheme
  • Family friendly parent's (matching paternity and maternity leave) and carer's leave.
  • Up to 40% discount for some Aviva products plus discounts for Friends and Family
  • Employee Assistance Programme
  • Volunteering days
  • Professional qualification support and transparent career progression plans
Aviva is for Everyone

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

We prefer all applications to be submitted online, however if you require an alternative method of applying, please contact


#J-18808-Ljbffr

  • HR Workforce Specialist

    2 weeks ago

    Galway, Galway, Ireland beBeeCompliance Full time €45,000 - €55,000

    Workforce Development ProfessionalThis is a compelling opportunity to contribute to the Human Resources department within an esteemed organisation.As the Compliance Officer, you will play a pivotal role in shaping their workforce for success. Key responsibilities include ensuring compliance with regulations and national standards, adhering to professional...

  • Workforce Compliance Specialist

    1 week ago

    Galway, Galway, Ireland beBeeCompliance Full time €42,000 - €58,000

    Our team is seeking a Compliance Officer to join their workforce for success. This permanent, full-time role will shape the organization's compliance framework and ensure adherence to regulations and standards.The successful candidate will have relevant experience in administration, with a focus on data entry and record-keeping. They will possess excellent...

  • Healthcare Specialist

    2 weeks ago

    Galway, Galway, Ireland beBeeOccupational Full time €60,000 - €90,000

    Occupational Health SpecialistWe are seeking a skilled Occupational Health Specialist to join our team. As an Occupational Health Specialist, you will play a key role in ensuring the safety and health of our workforce and protecting the environment.The ideal candidate will have experience advising and guiding companies on EHS matters, ensuring compliance...

  • Site Manager

    6 days ago

    Galway, Galway, Ireland Global Professional Consultants Full time

    Site Managerrequired to join a leading Build Contractor based in Galway. This Site Manager will work on residential projects. You will be part of an award winning company renowned for setting industry standards and delivering high-quality commercial and residential projects Role: Coordinating and supervising all site construction activities to ensure...

  • Accounting Manager, Medical and Professional

    3 weeks ago

    Galway, Galway, Ireland Moore Ireland Full time

    OverviewMoore Ireland is a leading Irish provider of accountancy and advisory services for smart, commercially ambitious enterprises seeking the highest standards in client service and expertise. We are currently seeking to recruit an Accounting Manager to join our Medical and Professional group in Galway to support ongoing growth. This is an opportunity...

  • Site Manager

    3 weeks ago

    Galway, Galway, Ireland Global Professional Consultants Full time

    Site Managerrequired to join a leading Build Contractor based in Galway.This Site Manager will work on residential projects.You will be part of an award winning company renowned for setting industry standards and delivering high-quality commercial and residential projects Role: Coordinating and supervising all site construction activities to ensure seamless...

  • Site Operations Director

    7 days ago

    Galway, Galway, Ireland beBeeManagement Full time €60,000 - €80,000

    Job DescriptionWe are seeking a skilled Site Operations Director to oversee the day-to-day management of our site in Galway.Manage and coordinate the site workforce and specialist subcontractors to ensure smooth project delivery.Collaborate with the Project team to monitor progress and meet agreed programme targets.Maintain compliance with Health and Safety...

  • Contact Centre Planning and Scheduling Lead

    3 weeks ago

    Galway, Galway, Ireland Aviva Full time

    OverviewShape the future of customer contact at Aviva. We're looking for a confident, forward-thinking Workforce Management Specialist within customer operations to lead our contact centre Planning team in Galway. This is a key role in our customer service strategy, helping us deliver seamless, high-quality experiences every day.Role: Workforce Management...

  • Part Time Events Organiser

    5 days ago

    Galway, Galway, Ireland BRAVE Management Part time

    Overview2 days ago Be among the first 25 applicantsCompany DescriptionBrave is a leading management agency committed to sculpting careers and shaping legacies in sports and entertainment. We empower clients to achieve their highest potential with a diverse portfolio that includes fighters, celebrities, and influencers. Our holistic approach includes securing...

  • Adventure Manager

    3 weeks ago

    Galway, Galway, Ireland Richard Lynch Consulting Limited Full time

    Adventure Manager - Activity Centre in Galway An exciting opportunity has arisen for a dynamic and enthusiastic Adventure Manager to join Wildlands. This highly motivated individual will head the Adventure department for Wildlands. Responsibilities: Develop new systems and strategies to ensure safe, successful and profitable running of the Adventure...