Level 1 Engineer

1 week ago

Waterford, Waterford, Ireland Bluecube Technology Solutions - An Ekco Company Full time
Overview

Level 1 Engineer – Waterford, Ekco, Technical Delivery

About Ekco

Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe. We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients' existing technology investments. In a few words, we take businesses to the cloud and back. We have over 1000 highly talented and supportive colleagues across regional offices in the UK, Ireland, Benelux, South Africa and Malaysia.

The role

This position requires the ability to troubleshoot, diagnose and resolve basic support issues in a timely fashion, as well as learning new skills and processes. Candidates will liaise with clients and third‑party vendors. Responsibilities include communicating with clients, managing tickets in the queue, and coordinating with team members, team leads, managers and other departments as required.

Key Responsibilities
  • Manage tickets with thorough client communication and documented ticket notes.
  • Troubleshoot support issues, perform tech checks and escalate tickets when necessary.
  • Mentor and train new staff members when they join the team.
  • Communicate issues internally through daily/weekly huddles and on MS Teams.
  • Coordinate with clients and third‑party vendors.
  • Work towards weekly goals assigned by the Service Delivery Manager.
  • Ensure client data integrity and client security during troubleshooting of tickets.
  • Document changes and processes in the documentation system as required.
Key Requirements
  • Knowledge of Windows and Mac OS – configuration and troubleshooting.
  • Knowledge of troubleshooting mobile devices for mail configuration and MFA setup.
  • Basic administration of Office 365, Azure, Active Directory and MS Office.
  • Knowledge of networking hardware; switches, wireless access points, network firewalls and routers.
  • Knowledge of peripherals used by clients (docks, mice, keyboards, monitors, etc.).
  • Knowledge of networking principles, administration of firewalls and networking, including VPN.
  • Familiarity with Windows Server OS and virtualization.
Benefits
  • Time off – 25 days leave + public holidays
  • One day Birthday leave per year
  • Company Pension Scheme (employer contribution 5%) + flexible salary sacrifice
  • Employee Assistance Programme (EAP) for mental health and wellbeing
  • EkcOlympics – global activity for fun
  • Learning & development – unlimited access to Pluralsight
  • Opportunities to grow and take on responsibilities (including international roles)
Why Ekco
  • Microsoft's 2023 Rising Star Security Partner of the Year
  • VMware & Veeam top partner status
  • Ranked as 4th fastest growing technology company in the Deloitte Fast50 Awards
  • Committed to diversity, equality, inclusion and belonging
  • Internal mobility and development opportunities
  • Flexible working with a family‑friendly focus
Locations & Openings
  • Waterford – Ekco
  • Dublin – Ekco
  • Waterford – Ekco

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