French Technical Support Representative, Enterprise

Overview

French Technical Support Representative, Enterprise & Video Collaboration

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Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.

Fluent (written and spoken) in English and French is essential for this position

Hybrid role: 3 days on site in Mahon, Cork

Responsibilities

• Troubleshoot video conference (VC) system issues for customers via phone, email and chat
• Resolve escalated support tickets from our Tier 1 support team
• Assist Tier 1 support team by providing guidance to resolve tickets without escalation
• Provide ad-hoc feedback about trends, new issues and the voice of the customer
• In periods of low technical support volume, assist with related projects
• Suggest process improvements when you see opportunities.

Key Knowledge, Skills & Experience

• Fluent (written & spoken) in English and French.
• Strong written and verbal communication skills.
• Strong listening and comprehension skills.
• Minimum 1 year of providing technical support via phone.
• Experience with support ticketing systems.
• Demonstrated ability to quickly learn how to troubleshoot new technologies and communicate them to others.
• Proven track record of meeting both quality and productivity goals.
• Strong and verifiable knowledge of customer care processes and techniques.
• Demonstrated adaptability to new process and procedures while remaining up to date on existing standards.
• Demonstrated ability to isolate software related issues from hardware.
• Knowledge of computer networking and USB devices.
• Troubleshooting knowledge of PC and Mac OS/or other non-AV systems.
• Experience with one or more of the following VC software services: Zoom, Skype, Google Hangouts

Desirable Knowledge, Skills & Experience

• Preferably 3 years of experience in (AV) technical support capacity, with at least 1 year video-conference (VC) troubleshooting experience
• Minimum 1 year of experience troubleshooting video conferencing software within an enterprise environment
• Previous Video Conference Room Administration/Installation involving MS Teams, Zoom Rooms or Google Meet software strongly preferred
• In-depth knowledge of Video Conferencing software within an enterprise environment strongly preferred

Working at Logitech

Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.

Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Don't meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you

We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can't wait to tell you more about them being that there are too many to list here and they vary based on location.

All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible.

Additional details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Computers and Electronics Manufacturing

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