Technical Support Engineer

Social network you want to login/join with:

1. If you are a first time user, please create your candidatelogin account before you apply for a job. (Click Sign In > Create Account)

2. If you already have a Candidate Account, please Sign-In before you apply.

Job Description:

The Elevator Pitch: Why will you enjoy this new opportunity?
Are you passionate about learning new technology and solving complex problems for key customers? Broadcom has a Technical Support role for you. You will be working on the latest and top of the line technology suite, becoming an expert in the industry.

In this role, you will be joining Broadcom's VCF team supporting the VCF product suite. You will be at the forefront of the work-from-anywhere transformation, helping our customers shift their workforce to remote and hybrid models, especially in response to the worldwide pandemic.

Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward?

As a Senior Technical Support Engineer in the VCF team, you will learn and expand your knowledge of Broadcom's virtualization technologies, helping customers troubleshoot, understand, and overcome operational challenges. You will support the Technical Support Team, including TSE 1, 2, and other level 3 engineers, on best practices, knowledge creation, and escalations.

Initial steps will include upskilling on global support processes and products to understand how the technology works and how customers use it. Once proficient, you will support global customer issues and, as an experienced engineer, support the team and global operations. As a senior engineer, you will contribute to R&D, engineering, and product development, advocating for how our customers use Broadcom Suite products and supporting field teams on customer engagements and escalations. Throughout your career at Broadcom, you will have opportunities for development through training, research, and learning days.

The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

As a Senior Technical Support Engineer in the VCF team, you will resolve customer technical issues, support the team and support operations. Key strengths include motivation, eagerness to learn, strong customer service, and technical problem-solving skills. You should enjoy supporting colleagues and embracing challenges.

To be successful in this role, you will:

• Work independently to resolve customer, TSE, and team issues, supporting the management team in overall team development.
• Strengthen your technical skills in networking, storage, TCP/IP, Operating Systems (Windows, Linux, UNIX), virtualization, and cloud computing.
• Enhance communication and technical skills, including technical expertise, logical reasoning, and customer management.
• Resolve complex queries, providing world-class support using labs, logs, knowledge bases, and collaboration tools.
• Support the team, operations, and field with customer escalations.
• Partner with engineering, field teams, and technical experts to resolve issues and improve customer experience.
• Update and create knowledge articles based on resolved issues.

Work in a trusting environment that promotes ongoing development and coaching, empowering you to succeed with support from a skilled team and leadership committed to your growth.

Broadcom is proud to be an equal opportunity employer. We consider all qualified applicants regardless of race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, veteran status, or any other characteristic protected by law.

If you are outside the USA, please provide a home address for future correspondence.