Assistant Night Manager

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• Assist management during the night and be responsible for the smooth running of the hotel.
• Always maintain a positive and friendly attitude, even when working to achieve solutions to challenges.
• Answer phones, sort out requests and anything that might arise, involving the team as needed.
• Ensure the integrity of the public area and back of house areas are maintained at all times, with deficiencies corrected immediately.
• Carrying out the night audit procedures accurately, reporting any discrepancies and ensuring quick resolution.
• Ensure the safety of guests overnight whilst they are tucked up asleep.
• You make sure our guest experience never flags, even at night Whatever's needed, you treat our guests as individuals, make them feel welcome and their stay special - the Hox way.
• Deal with the coming and going of guests, making sure all bills are correct and contain no surprises.
• Assist the Night Manager with end of day procedures.

What you'll do…

• Assist management during the night and be responsible for the smooth running of the hotel.
• Always maintain a positive and friendly attitude, even when working to achieve solutions to challenges.
• Answer phones, sort out requests and anything that might arise, involving the team as needed.
• Ensure the integrity of the public area and back of house areas are maintained at all times, with deficiencies corrected immediately.
• Carrying out the night audit procedures accurately, reporting any discrepancies and ensuring quick resolution.
• Ensure the safety of guests overnight whilst they are tucked up asleep.
• You make sure our guest experience never flags, even at night Whatever's needed, you treat our guests as individuals, make them feel welcome and their stay special - the Hox way.
• Deal with the coming and going of guests, making sure all bills are correct and contain no surprises.
• Assist the Night Manager with end of day procedures.

What we're looking for…

• Individuals. You're looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that's a drink, a meal, an event or a bed for the night.
• You're all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You're not precious. We leave our egos at the door and help get things done.
• You're up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we'd have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other, and has fun along the way.
• Experience in a similar role with a demonstratable track record of excelling in front office operations and procedures.
• If you're familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage.
• A natural at leading and managing others, you lead by example and create an environment where your team can be their best self.
• You're all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• It's all about the attitude for us, someone who enjoys being helpful to others and isn't easily flustered – there's a smaller team working at night so confidence and knowing how to work things out by yourself are key.

What's in it for you...

• Become part of a team that's very passionate about creating great hospitality experiences.
• Competitive salary.
• 30 days holiday (including bank holidays), pension and life insurance.
• Food on us during your shift.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special) team parties – we know how to have a good time
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.