IT Deskside Support Specialist

6 days ago

Dublin, Dublin City, Ireland Avature Full time
When you join KPMG Ireland, you are joining a community of over 4,200 employees who collectively work together, both in person and virtually, to achieve their full potential.

We are known as an organisation who want you to come as you are and do work that truly matters. Joining KPMG Ireland is an opportunity to enhance your career, not only in the work that you enjoy doing, but equally through the global connections that you make, the lifelong learning that you can accomplish and the chance to make your mark.

Location: Dublin 2 Onsite.

Grade: Assistant

Contract type: (Perm)

A snapshot of your peer group:
  • Qualified with an IT Degree or equivalent.
  • 3-5 years in an IT client facing role or Deskside Support.
  • Strong technical skills.
  • Strong problem-solving skills.
  • A good understanding of PC hardware and Windows operating systems.
  • Track record in managing small to medium sized projects.
  • The applicant should have a demonstrated capability to automate administrative tasks.
Your responsibilities and achievements will evolve as you enhance your career with us. Here is what you can initially expect:
  • Ensure proper tracking of equipment and software.
  • Ensure all incidents are properly logged and updated with sufficient detail for escalation.
  • Receive, log, distribute and follow up on all incidents escalated within IT. Troubleshoot these calls to a satisfactory resolution.
  • Rollout new laptops and desktops to replace older equipment, and maintain the quality of the current PC fleet.
  • Document or update processes with the aim of optimising the service provided.
  • Maintain inventory of hardware including laptops, desktops and mobile phones.
  • Administration and support of the Mobile, Telephone and Voicemail Systems.
  • Support and maintain existing voice and data structured cabling.
  • Administration and support of the mobile device fleet (iPhones and iPads).
  • Create knowledge base articles.
  • Liaise with 3rd party suppliers in relation to telecoms and hardware issues.
  • Assist in resolving computer related and network related problems.
  • Providing 2nd/3rd level technical support to internal helpdesk.
Your team:

You will be joining a team of 9. The IT Deskside Support Specialist will join the KPMG Ireland IT organisation and provide 2nd & 3rd level IT Support to approx. 4200 staff across the firm. The Deskside Team primarily operates out of our Dublin Offices in Stokes Place and the IFSC, however there will be a requirement for the successful candidate to attend our other offices in Dublin, Cork, Galway, and Belfast. The primary responsibility of the Deskside Team is to provide a world class service to the firm by responding to escalated tickets raised by the IT Helpdesk. All tickets must be resolved to a very high standard with supporting documentation and within agreed Service Level Agreements. The Deskside Team provide cover to the business between 8am – 6pm Monday to Friday with occasional requirements to work out of hours or on weekends to complete project work.

Discover How KPMG Can Enrich Your Life Beyond Your CareerBenefits Tailored for You

At KPMG, we understand that life is multifaceted. That's why we offer a flexible benefits package designed to support your unique lifestyle. Our benefits include:

  • Discounted Health Insurance: Prioritise your well-being with our health insurance options.
  • Additional Annual Leave: Purchase extra leave to spend more time with friends and family or to travel.
  • Enhanced Family Leave: Enjoy more time with your family with our generous leave options.
  • Emergency Childcare Cover: For times when your regular childcare plans fall through.
  • Social Events: Connect and network with colleagues through our engaging social events.
  • Early Finish Fridays: Start your weekends early on bank holidays and during the summer.
  • Relocation Assistance: Smooth your transition if you're moving to Ireland.
  • Learning & Development: Access our extensive supports, including LinkedIn Learning, to grow your skills.

We also offer a variety of flexible working options to help you balance your professional and personal life.

Career Progression with Continuous Support

From the moment you join KPMG, you'll receive dedicated support from your performance manager to enhance your skills. Our award-winning Business School provides continuous learning opportunities to deepen your expertise.

We stand out as the only Big Four firm to announce promotions four times a year, offering you frequent opportunities for career advancement.

Commitment to Inclusion & Diversity

Inclusion, diversity, and equity are at the heart of KPMG. We celebrate diverse backgrounds, experiences, and perspectives, and we're committed to fostering an inclusive and equitable environment at every level. Our goal is to attract and retain the best talent by building a culture where everyone can achieve their potential.

Ready to Join Us?

If you meet most of the criteria, we encourage you to apply by submitting your CV. KPMG is an equal opportunities employer, welcoming applications from people of all backgrounds. We are happy to provide reasonable accommodations during the recruitment process if needed.

For any specific queries about the role, please contact Niamh McRory.

Please note that agency assistance is not required for this position.

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