Sales & Service Advisor, Branch Banking, Ballybofey, Donegal

3 weeks ago

Letterkenny, Donegal, Ireland Allied Irish Bank Full time

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Sales & Service Advisor, Branch Banking, Ballybofey, Donegal, Letterkenny

Client: Allied Irish Bank

Location: Ballybofey, Co Donegal

Job Category: Other

EU work permit required: Yes

Job Reference: 261bf6e5874d

Job Views: 5

Posted: 12.08.2025

Expiry Date: 26.09.2025

Job Description:

Location/Office Policy: AIB Ballybofey, Co Donegal (Office based role)

  • Are you interested in a customer facing role in a fast-paced environment?
  • Do you have a strong track record in building relationships with customers?
  • Do you like to work as part of a team?

What is the Role:

Our vision in Branch Banking is to be the best bank in every community. We want to be customer focused and dynamic, driven by empowered people and an agile mindset and approach, with teams executing brilliantly every day, consistently outperforming the market and generating value for AIB.

The Service & Sales Advisor plays a key role in our team to ensure AIB can deliver exceptional service to their customers each day. The position is customer facing and a full-time, office-based role.

Key accountabilities:

  • Deliver an exceptional customer experience by meeting service standards and working collaboratively with customers to identify suitable banking solutions.
  • Seek opportunities to improve processes and propose creative solutions.
  • Contribute effectively within a collaborative team environment.
  • Follow through on responsibilities with reliability and integrity.
  • This role is part of the Fitness & Probity Regime and Individual Accountability Framework.

What you Will Bring:

  • Excellent customer relationship skills and ability to engage with customers professionally.
  • A passion for delivering the best customer experience.
  • Ability to work cooperatively with others to achieve shared goals.
  • Ability to fulfill customer requests, resolve problems, and respond via multiple channels.
  • Qualifications such as APA/QFA are desirable but can be achieved as part of the role if not already held.

Why Work for AIB:

We offer choice and flexibility in how we work, including a hybrid working model balancing remote and office work, subject to role and business needs.

Benefits include:

  • Market-leading Pension Scheme
  • Healthcare Scheme
  • Variable Pay
  • Employee Assistance Programme
  • Family leave options
  • Two volunteer days per year

For more about AIB's PACT - Our Commitment to You, click here.

Key Capabilities:

  • Customer First: Building strong customer relationships and solutions.
  • Collaborates: Working collaboratively to meet objectives.
  • Ensures Accountability: Meeting commitments reliably.
  • Customer Service Excellence: Handling customer requests and issues effectively.
  • Self-Aware: Reflecting on activities and learning from experiences.

If unsure about your suitability, contact Mia Coyne, the Recruiter, for a conversation.

AIB is an equal opportunities employer, accredited with the Investors in Diversity Gold Standard. We provide reasonable accommodations for applicants and employees. For accommodation requests, email the Talent Acquisition team.

Disclaimer:

Unsolicited CVs from recruitment agencies will not be accepted. We operate a direct sourcing model, engaging directly with our recruitment partners when needed.

Application deadline: 12th August 2025

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