Quality Measurement Specialist

Global Operations at Meta focuses on improving product health and user experience through direct support interactions and scalable solutions. We achieve this by managing a vendor workforce, delivering customer-centric solutions, and driving accountability for OpEX. Those who join our teams are passionate about solving people's issues, advocating for the Meta community, and ensuring the best possible experience for our platforms.

As a Quality Measurement Specialist, you will be responsible for reviewing various types of content according to our advertiser policies and community standards. This work is critical to deliver accurate measurement, AI oversight and insights on policy enforcement. You will collaborate with cross-functional teams in both Global Operations and across Meta to influence the development of policies, protocols, technology, and training. This work will directly impact the experience of Meta's global network of users and business partners, ensuring our platforms are safe and trustworthy and that our processes are accurate, effective and efficient.

In return, we offer the opportunity to work with a passionate team dedicated to solving user issues, influence policy development and scalable solutions, professional growth and development opportunities, and a collaborative and dynamic work environment.

1. Perform review of content and ads on Meta's platforms against ensuring compliance with our community standards and advertiser policies.
2. Gather and deliver market specific insights on Meta's platforms, developing tailored recommendations to improve Meta's Integrity outcomes.
3. Communicate market specific insights to cross-functional partners to collaborate and improve our policies, processes and tools.
4. This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos, audio and writings, offensive or derogatory language, and other potential objectionable material, i.e. child exploitation, graphic violence, self-injury, animal abuse, and other content which may be considered offensive or disturbing.
5. Partner with vendor operations to ensure that feedback is being shared with relevant teams and proactively track the impact and success of remediation plans.
6. Develop and share subject matter expertise across areas of safety abuse and/or account support at global level.
7. Contribute to projects that increase the effectiveness and efficiency of the Quality Expert Review team.

1. Bachelor's degree and/or masters or equivalent experience.
2. Fluency in English and Malay is essential as this role will involve working on issues in the local language.
3. Willingness to work with potentially graphic and objectionable content.
4. Analytical and critical thinking skills with a problem-solving mindset.
5. Demonstrable experience with qualitative and quantitative analysis.
6. Proven communication and collaboration skills across multiple cross-functional partners.

1. Experience with qualitative and quantitative analysis and data-driven decision making.
2. Familiarity with KPI management, quality assurance and process optimization.

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.

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