Spa Receptionist

Overview

Join our fabulous team at the Farnham Estate Spa & Golf Resort as a Spa Receptionist. We are currently seeking a Spa Receptionist to join the team at Farnham Estate. Our Spa receptionist will act as a liaison between guests and management in order to provide efficient, prompt, courteous, and a proactive service to all customers; hence maximizing Spa revenue and guest satisfaction.

Location

Location: Farnham Estate Golf Club, Farnham Estate

Responsibilities

• Answer incoming calls, monitoring and responding to emails and online bookings, assist with reservations, confirmations, client requirements, and questions
  
• Dealing with all aspects of customer contact, i.e. meet and greet, guests in a professional and courteous manner, ensuring accuracy & attention to detail at all times
  
• To be able to work in a fast paced environment and work well under pressure
  
• To comply with health and safety procedures at all times, uphold hygiene standards and follow health & safety policies and procedures
  

Requirements

• 1-2 years previous work experience in a Front Office/Spa Reception preferred.
  
• Ability to communicate with guests, solve multiple problems at the same time, set up priorities, organize work and make certain decisions.
  
• Excellent communication skills in the English Language and customer service experience.
  
• Excellent computer, phone and internet/email skills with Opera PMS experience preferred.
  

Perks and Benefits

• Very competitive salary
  
• Free Carparking
  
• Complimentary, high-quality meals on duty
  
• Career progression opportunities across the Windward group
  
• Employee Assistance & Digital Wellness Programmes
  
• Discounted room & dining rates in Windward properties for you as well as friends and family
  
• Training and development opportunities dedicated to your development including E-Learning platform
  
• Employee awards & staff recognition scheme including employee of the month, long service awards, team recognition days and random treat days
  
• Cycle-to-work scheme
  
• Refer a friend Scheme
  

About Windward Management

Farnham Estate Spa & Golf Resort is managed by Windward Management.

Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.

Company Culture

At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively.

For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.

Dates and Criteria

• Closing Date: Friday 10th October, 2025
  
• Contract Type: fulltime
  
• Salary: Based on Experience
  

Job details

• Job function: Administrative
  
• Industries: Hospitality
  

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