Infrastructure Technical Program Manager, Backbone Capacity Engineering

Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

AWS GCNA (Global Connectivity and Network Availability) is the backbone that connects the global AWS network. It is dedicated to control the internet traffic that allows users to access their information and applications regardless of where they are in the world. GCNA is also responsible for building and designing a complex backbone network that allows internet traffic to flow efficiently between Data Centers and customers.

If you like to work with new technologies and optimize existing technology, and have experience participating in network/systems support for a large-scale enterprise or a service provider, we encourage you to apply Your work will play a key role in driving the stability and sustainability of next-generation IP networks.

Key job responsibilities

1. You will be driving programs deploying AWS networking infrastructure in AWS Data centers and transit centers, to meet the ever-growing customer demand.
2. Manage multiple competing cross-organizational projects/programs simultaneously on a global scale.
3. Interact with Engineers, Data Center Technicians, Cross team Deployment Managers, Cross team Technical Program Managers and Senior Management.
4. Participate in engineering reviews of network design.
5. Run meetings, create and maintain timelines, and keep large, diverse groups informed of progress and obstacles.
6. Work with engineers to develop detailed and creative solutions to complex problems, while keeping a watchful eye on timelines and costs.
7. Ensure consistency in deployed configurations and track exceptions for follow up.
8. Drive simplification efforts in engineering and project/program management and architectures to unblock innovation.
9. Create predictable process paths for large and/or complex efforts.

A day in the life

Technical Infrastructure Program Managers in the Internet Edge organization have a wide range of responsibilities; We evolve routing policy, implement traffic engineering solutions, grow our peering footprint, secure the "front door" from bad actors on the Internet, and architect the hardware platforms and network design to support any Amazon product that needs to reach end-users worldwide. Our technical infrastructure moves terabits of traffic to and from the internet at any given moment, and represents one of the largest edge surface areas in the world, requiring complex solutions to ensure that capacity always stays ahead of demand. To accomplish this, our Technical Infrastructure Program Managers work with a diverse range of partner teams to continually improve and automate our internet connectivity in areas such as capacity delivery, configuration deployment, impairment detection, and traffic optimization. Technical Infrastructure Program Managers for the internet edge make decisions on both a day-to-day and long-term strategic basis, which carry a large amount of responsibility and impact across all of Amazon's products.

About the team

Why AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

1. Experience with Capacity Provisioning
2. Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)
3. Technical Infrastructure Program Management experience
4. Background in data center operations
5. Experience with varying scenarios of infrastructure builds

Preferred Qualifications

1. Network certification (CCNA/JNCIA)
2. Knowledge of cloud infrastructure technologies
3. Understanding of TCP/IP networking concepts
4. Experience with large-scale network deployments
5. Understanding of network architectures and protocols

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.