Risk & Control Manager Ireland

We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers

We're not about selling products - we want to solve problems and change lives through Monzo.

Teams across the first line in Monzo seek guidance from the Risk & Control Discipline on how to ensure they are compliant with regulations and Monzo's Enterprise Risk Management Framework and they also rely on us to create a risk aware culture that distinguishes Monzo in both banking and technology. Within the Operations teams, you will lead the way in real-time risk management by defining and building a scalable set of change procedures, accurately identifying and documenting issues and controls, and change risk assessments are completed in good time across operations domains, also making sure that key risk indicators are well-defined and understood, incidents are managed, MI and reporting packs are comprehensive.

As a Risk & Control Manager, you will use your passion for risk and control to support our Operations and Products teams as they build and deliver at pace. Monzo is a fast-paced and ever changing environment, flexibility, and openness to pivot and focus on different operations domains as needed is a must.

• Lead change risk assessments - both general risk and control self-assessments associated with operations, product process and/or tooling changes
• Support the first line in developing and improving controls that protect our customer and business needs now and in the future
• Ensure governance-related requirements are met - including documentation and approvals
• Manage and report on the risk and control environment (risks, controls, issues, incidents, remedial actions, etc.) for our operations product domain
• Manage regulatory and audit deadlines and submissions
• Help innovate and improve on the effectiveness of governance and risk management process to ensure they work for Monzo
• Help embed robust regulatory, conduct, and operational risk practices and culture
• Foster positive and collaborative relationships across the three lines of defence
• You have a minimum of 3 years of risk and control experience, across operational and conduct risk, pertaining to customer support operations in a regulated environment
• You have experience with risk governance meetings / committees, and collating data and writing supporting commentary
• You have a demonstrable ability to lead risk assessments for product change, with a data-led approach to risk identification, assessment and treatment
• You have an understanding of the Consumer Protection Code and experience applying these regulations and principles to day-to-day work
• You have experience with control testing, and issue and action management
• You're excited about helping Monzo scale in a compliant, thoughtful and controlled way
• You're resilient and comfortable working in a fast paced and ambiguous environment where the day to day job is constantly evolving and changing
• You are able to meet people where they are at, and be the a bridge between internal teams and represent Monzo before auditors and regulators
• You are a self-starter, and able to work independently and make prioritisation decisions

Not ticking every box? That's totally okay Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we're dedicated to creating a diverse and welcoming team. If you're passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don't have everything that's listed just yet. Drop us your application, we'd love to hear from you

• Competitive salary and share options
• This role can be based in our Dublin office; travel to Monzo's head offices in London may be required
• Flexible working hours and trust to manage your schedule
• Annual Leave - 34 days (24 holiday days + 10 public holidays)
• €1,200 learning budget per year
• Pension scheme: minimum 4% employer contribution; Monzo matches up to 6%
• Wellbeing benefits: financial education, health support, mental health resources
• Remote work setup support including Macbook provision

• 30 min call with the Recruiter
• 30 min call with the Hiring Manager
• 2 hours of technical and behavioural interviews
• 30 min final call with our COO, EU

This process should take around 2-3 weeks. We aim to be flexible with your schedule.

Diversity and inclusion are a priority. We are an equal opportunity employer and consider all applicants without regard to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity or disability status.

If you have a preferred name, please use it to apply.