Pharmacy Counter Assistant

4 days ago


The Municipal District of Newcastle West, Ireland PharmacyStore Ireland Full time
Overview

Pharmacy Counter Assistant at PharmacyStore Ireland. PharmacyStore is an Irish-owned community pharmacy group with 4 stores, over 50 employees, and plans to grow. You will be a key member of the team, providing excellent customer care and support to PharmacyStore customers.

Responsibilities
  • Customer Service: Deal with customer queries and requests in relation to the sale of over-the-counter medicines, front of shop items and prescriptions in a polite and courteous manner.
  • Assist the Duty Manager in providing a confidential, friendly, efficient, and professional healthcare service to the local community.
  • Assist with over-the-counter sales and other front of counter duties.
  • Provide input and assist customers with non-medical products sold within the store (e.g., cosmetics, health products).
  • Accurately handle monetary transactions.
  • Understand the impact of good customer service on the overall business.
Operational Efficiency
  • Understand required Operating Procedures within the Pharmacy and align to the procedural requirements relevant to the role.
  • Maintain store standards and cleanliness as directed by the Duty Manager(s).
  • Order, receive and manage stock; check deliveries against invoices, report discrepancies, and ensure invoices are signed.
  • Check and complete price changes daily.
  • Complete daily sheets and sign off when completed.
Organisation & Training
  • Build strong working relationships with all team members to ensure seamless service to customers.
  • Participate actively in training and development programmes; develop capability in required areas.
  • Communicate clearly and frequently with key stakeholders; take ownership of specific initiatives as assigned.
  • Integrate as a true team player and provide support where needed; be able to cover at other PharmacyStore locations as required.
Business Acumen
  • Understand the concept of upselling and contribute to increased OTC sales.
  • Understand how the Pharmacy Counter Assistant role fits within PharmacyStore Group and supports the store strategy and business growth.
  • Understand the financial impact of decisions and strive to drive operational efficiency.
Seniority level
  • Not Applicable
Employment type
  • Full-time
Job function
  • Health Care Provider
  • Retail (Industries)

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