Head of MES Customer Services EMEA in DUB

4 weeks ago

Dublin, Dublin City, Ireland TN Ireland Full time

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Head of MES Customer Services EMEA in DUB, Dublin

Client: Lufthansa Technik Turbine Shannon

Location: Dublin, Ireland

Job Category: Other

EU work permit required: Yes

Job Reference: 4af75b22a101

Job Views: 2

Posted: 23.04.2025

Expiry Date: 07.06.2025

Job Description:
  • Lead the CSM team professionally and disciplinarily in an international environment
  • Be responsible for and ensure cross-site customer management for Mobile Engine Services events including account management for individual customers
  • Optimise and ensure performance parameters (costs, quality and turnaround times) and commercial result of the Mobile Engine Services engine events
  • Check cost calculation for engine repair events as part of the quotation and recalculation
  • Be responsible for workload steering of the DUB Repair Station through product request selection and prioritisation / coordination between Product Sales, customers and other MES Repair Stations
  • Optimise interfaces to service providers with regional responsibility
Contact:

Barbara Vukovic

HR MES DUB

Phone: [Insert phone number]

E-mail address for inquiries: [Insert email address]

Minimum Requirements:
  • Degree in engineering or business administration
  • 3-5 years of professional experience
  • Very good knowledge of economics and business administration
  • Good knowledge of internal processes in the field of engine maintenance and repair
  • Very good negotiation skills, assertiveness and very high persuasiveness
  • Very high level of service readiness and customer orientation
  • Very high ability to deal with conflicts
  • Strong ability to lead, guide and motivate employees
  • Very high organizational skills
  • Very good analytical and conceptual skills
  • Very high flexibility and resilience
  • Quick comprehension, objective and sound judgement with strong decision-making power
  • Very high sense of responsibility
  • Strong initiative
  • Readiness for assignments at home and abroad
  • Successful completion of the LHT internal aptitude test (EEU)
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