Operations Shift Lead

2 weeks ago

Dublin, Dublin City, Ireland Shuppa Full time

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Overview

We are looking for a hands-on, reliable, and proactive individual who loves detail and is seeking a role that is challenging and offers rapid progression. As an Operations Shift Lead, you will oversee the operation of a micro-warehouse with responsibilities relating to all aspects that are required to ensure the site operations run smoothly, including team management, customer service, and inventory management.

The role is shift-based, working 41 hours per week across 5 days. A typical shift lasts 8 hours. Shift start times offered are 08:00 & 15:30.

The Operations Shift Lead reports to the Strategic Operations Manager.

  • €31-33k salary, with equity options offered after 1 year of service
  • 28 days paid holidays per year (including bank holidays)
  • 20% discount on your shopping
  • Opportunity to work directly with the founders
  • Be part of a fast-growing company and a super-motivated team.

Key performance objectives:

Inbound Operations:

  • Ensure 100% accuracy in receiving goods and timely storage of stock by overseeing inbound operations.
  • Oversee inventory management to ensure 100% completion of scheduled cycle counting & stock adjustments to ensure stock accuracy.
  • Manage the team to ensure 100% completion of all shift tasks and checklists (task assignment & completion).

Outbound Operations:

  • Manage order fulfilment to ensure orders are picked, packed, and dispatched within 4 minutes.
  • Ensure the on-shift rider team meets on-time targets by leading, motivating, and energising them.
  • Handle emergencies; escalate where unable to resolve yourself.
  • Ensure deliveries are made to customers within target SLAs.

Customer Service:

  • Ensure customer service response time is less than 2 minutes with 100% first-call resolution.

Shift Management

  • Ensure 100% compliance on safety protocols & waste management procedures.
  • Supervise warehouse operations during shift
  • Identify improvement opportunities for operations.
  • Report daily and weekly operational performance to the Strategic Operations Manager.

About you

Leader:

  • You have experience leading frontline teams and know how to hit targets even under pressure.
  • You have a positive attitude and love helping people do their best.
  • Grit: You've worked in fast-paced environments like Food, Retail, Hospitality, Warehousing, or similar.
  • Owner mindset: You possess the confidence to take charge and lead shifts independently.
  • Reliable:
  • You're great at staying organised and solving problems on the go.
  • You can follow processes and procedures accurately, every time.
  • Adaptable: You can adapt well to change and handle uncertainty as we continue to grow quickly
  • You're comfortable using technology and basic computer systems.

Key Skills That Make You a Top Applicant:

Reliability, Grit, Integrity, Leadership, Communication.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Retail

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