Head of Insights
3 weeks ago
About HLTH:
HLTH Inc. is a full-fledged community delivering unique value to healthcare industry participants through a mix of unparalleled events (including HLTH USA, HLTH Europe and ViVE), inspirational content, and impact-driven initiatives (HLTH Foundation). Our mission is to empower individuals within the healthcare ecosystem to solve complex challenges, foster innovation, and catalyze change for good and for all.
HLTH was founded in 2015 by serial entrepreneur and investor Jonathan Weiner, and acquired by Hyve Group, a global events company that connects industry professionals through in-person and online events, in 2024.
About the Role:
The Head of Insights & Advisory will lead the growth and expansion of the HLTH Advisory business. The individual will also lead the organization's content strategy and advisory services. This role combines revenue growth, strategic leadership, and client engagement to position the organization as an industry authority. The ideal candidate will thrive at the intersection of growth, strategy, client management, and content innovation, delivering exceptional value to enterprise clients and community members.
Core Focus Areas:
- Sales & Growth: Lead revenue expansion through client renewals, upsells, and new business acquisition
- Client Engagement & Strategy: Build trusted relationships, deliver actionable insights, and ensure exceptional project outcomes
- Content Strategy: Craft and execute future-focused content strategies that engage and educate community members year-round
- Team Leadership: Inspire and develop a high-performing advisory and content team
Responsibilities:
Sales & Growth (Revenue Target Focus): 65% of Time
- Retention & Upsell: Achieve 100% client renewals while driving upsells and cross-sells for advisory and enterprise accounts to ensure revenue growth
- New Business Development: Identify and convert new leads across existing and new accounts for advisory, thought leadership reports, membership, and events (e.g., Insiders, Think Tanks, Roundtables)
- Revenue Leadership: Develop and execute growth strategies that align with business objectives and market opportunities
Enterprise Client Delivery & Management: 20% of time
- Insight Delivery: Deliver high-quality insights across client projects, ensuring deliverables meet or exceed expectations and anticipate market trends
- Client Satisfaction: Maintain top-tier client satisfaction (measured by NPS) through proactive communication, project management, and tailored solutions
- Strategic Solutions: Craft innovative, tailored solutions for clients that unlock untapped opportunities and deliver valuable insights
- Stakeholder Engagement: Build strong relationships with senior client stakeholders, ensuring ongoing alignment and value delivery
Insights & Content Strategy: 10% of time
- Content Innovation: Develop a future-proof content strategy for the community, introducing diverse formats (blogs, POVs, webinars) to engage users year-round
- Client & SME Engagement: Identify and feature high-value clients and subject matter experts (SMEs) to enrich the platform's content
- Performance Metrics: Collaborate with the tech team to develop metrics for content engagement and effectiveness, using data insights to optimize strategy
- Product Contribution: Contribute to the product roadmap and user journey, ensuring alignment with market needs and growth objectives
People & Culture:
- Team Leadership: Lead and develop a high-performing advisory/content team, ensuring they meet business objectives while growing professionally
- Customer-First Mindset: Prioritize solving customer problems and delivering value in all interactions
- Collaboration & Accountability: Foster a collaborative environment while emphasizing individual accountability for delivering results
- Continuous Improvement: Cultivate a straightforward and curious approach, encouraging innovation and disciplined execution
- Grit & Resilience: Maintain a flexible, problem-solving mindset in ambiguous or challenging situations
Requirements:
- Personal Credibility: Build trust and rapport with stakeholders at all levels
- Strategic Thinking: See the big picture and connect business objectives to actionable strategies
- Commercial Acumen: Proven track record of achieving sales and growth targets
- Communication Skills: Clear and compelling communication across all mediums
- Independent Decision-Making: Thrive in unstructured environments with minimal oversight
- Collaboration: Strong ability to work across teams and functions
- Adaptability: Comfort with ambiguity and a rapidly evolving landscape
Benefits:
On top of an amazing culture, we have a benefits package that includes:
- Competitive salary package
- Excellent commission/bonus structure
- Private Health Insurance & Pension Scheme with company contribution
- Employee assistance program
- Remote working flexibility
- Generous annual leave
- Monthly team offsite events
- International travel opportunities
- Excellent opportunities to grow your career while we grow as a company
- Enthusiastic and highly driven team environment
Join the movement at HLTH, where we're more than a company - we're a catalyst for change in healthcare. Be a part of a team that's not just following the healthcare narrative but writing it. Together, let's shape a healthier, more connected future.
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