Content Reviewer

6 days ago


Dublin, Dublin City, Ireland Cpl Healthcare Full time

Content Reviewer

We are looking for Dutch speakers

Main responsibilities:

  • Investigating and resolving reported issues (inquiries via the ticketing system), such as requests for account support or potentially abusive content.
  • Enforcing client's Terms of Use by carefully monitoring reports of abuse on the site.
  • Becoming and remaining knowledgeable about client's products and community standards.
  • Using market-specific knowledge and insights to find scalable solutions to improve the support of our community of users.
  • Gathering, analysing, and utilising relevant data to develop ways to improve the overall user experience.
  • Recognising trends and patterns and escalating issues outside the company policy to the global team.
  • Identifying inefficiencies in workflows and suggesting solutions.

Skills & Competences:

  • Strong personal resilience with the ability to operate in a pressured and fast-paced environment.
  • Strong interpersonal skills, verbal, and written communication skills, and most importantly – empathy.
  • High adaptability and positive approach to challenges.
  • Ability to make decisions, prioritise, solve problems, and work as part of a team.
  • Effective time management & prioritisation skills.
  • Ability to consistently hit KPIs on time.

Language Skills:

  • Fluent level of Dutch in oral and written communication, with an in-depth understanding of culture and social trends in the region.
  • Advanced level of English (at least B2 level).

Contract: Full-time, permanent.

Compensation:

  • €29,700 per year as base salary.
  • For the Evening shift: 25% salary uplift for the late hours from 10pm to 2am (in total, around €33,000 per year).
  • For the Evening shift: €12 per day (before tax) as the travel allowance.
  • 10% performance-based bonus paid quarterly.
  • Free meal on site.
  • Private healthcare.
  • Pension contribution.
  • 25 days of annual leave.
  • Extensive training and access to CPL's Wellness Programme.
  • Tax Saver and Bike-to-Work Scheme.

Working hours: Candidates are choosing between the Day shift (9am – 5:30pm) or the Evening shift (6pm – 2am). There are no rotations. Monday to Friday, occasionally weekends and bank holidays.

Location: Dublin 18, Sandyford, Dublin South.

*This is an office job. Work from home / remote work is not an option. Employees are classified as essential workers.

IMPORTANT:

  • Due to the nature of the role, candidates must be fully confident in dealing with sensitive content.
  • Candidates must be eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for a minimum of 12 months or renewable).

Why apply?

  • Chance to work within a multicultural and diverse team.
  • Great internal opportunities for career progression – employees with good performance can become Quality Auditors, Quality Analysts, Trainers & Team Leads.
  • No shift rotations – fixed working schedule.
  • Meals on-site, private healthcare, and pension contribution.
  • No previous experience required – full training is provided
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