Current jobs related to IT Support Consultant - Dublin, Dublin City - Codec Azure

  • 15h Left Data Protection Consultant Dublin

    1 day ago

    Dublin, Dublin City, Ireland IT Search Full time

    Data Protection Consultant Dublin Our client is an international Consultancy who are expanding their Dublin offices Data Protection and Privacy offering and has engaged IT Search to speak to consultants with interest, education, and experience in the Data Privacy world to join their team in Dublin (there is an onsite weekly requirement so candidates will...

  • L2 IT Support Engineer

    3 weeks ago

    Dublin, Dublin City, Ireland IT Search Full time

    Direct message the job poster from IT SearchRecruitment Consultant at IT Search and SelectionFor our client, a fast-growing MSP start-up in Dublin we are looking for a L2 IT Support Engineer.The ideal candidate should have experience with cloud infrastructure including endpoint management, Networking, Server Administration, Azure, and Office 365.The...

  • Data Protection Consultant – Dublin

    4 weeks ago

    Dublin, Dublin City, Ireland IT Search and Selection Full time

    Associate Director at IT Search - DevOps and Cloud Specialist RecruiterOur client is an international Consultancy who are expanding their Dublin office's Data Protection and Privacy offering and has engaged IT Search to speak to consultants with interest, education, and experience in the Data Privacy world to join their team in Dublin (there is an onsite...

  • Data Protection Consultant – Dublin

    2 weeks ago

    Dublin, Dublin City, Ireland IT Search and Selection Full time

    Associate Director at IT Search - DevOps and Cloud Specialist RecruiterOur client is an international Consultancy who are expanding their Dublin office's Data Protection and Privacy offering and has engaged IT Search to speak to consultants with interest, education, and experience in the Data Privacy world to join their team in Dublin (there is an onsite...

  • IT Support Consultant

    21 hours ago

    Dublin, Dublin City, Ireland Codec Azure Full time

    IT Support ConsultantDepartment: AzureEmployment Type: Full TimeLocation: DublinDescriptionWe are seeking a customer focused IT Support Consultant who has strong experience dealing with customers over the phone, via email, and onsite. In this role, the L1 Azure Support Consultant will work onsite with our Customer to deliver a high quality of support...

  • Support Consultant

    2 weeks ago

    Dublin, Dublin City, Ireland beBee Careers Full time

    Job Title: Support ConsultantA high-level technical/functional resource for issues escalated from our support squads, delivering CRs/small projects for customers.Key Responsibilities:1. Technical Escalation:• Serve as a high-level technical/functional resource for issues escalated from our Level 2 Consultants.• Diagnose, troubleshoot, and resolve complex...

  • Technical Support Consultant

    2 weeks ago

    Dublin, Dublin City, Ireland beBee Careers Full time

    Infrastructure Consultant, On-Site Support SpecialistWe are looking for an experienced Infrastructure Consultant to join our team as an On-Site Support Specialist in Dublin City. The successful candidate will provide technical support and assistance to our helpdesk team.Provide technical advice and support for general desktop and laptop application...

  • Consultant Support Professional

    2 weeks ago

    Dublin, Dublin City, Ireland beBee Careers Full time

    About the RoleWe are seeking a skilled professional to support engagements across private and public sector clients in the delivery of change management, project management, engagement, business readiness, and supporting the people consulting practice.

  • IT Support Engineer

    1 day ago

    Dublin, Dublin City, Ireland Infinity IT Full time

    Get AI-powered advice on this job and more exclusive features.Join Our Team: IT Support Engineer - Position Available in Dublin and CorkAre you passionate about solving tech puzzles? Do you thrive in a dynamic environment where no two days are the same? Look no further Due to our continued business growth we're excited to announce an opening for anIT Support...

  • Technical Support Consultant

    2 weeks ago

    Dublin, Dublin City, Ireland beBee Careers Full time

    We are seeking a highly skilled individual to join our Client Support Team and deliver exceptional support to B2B clients.The ideal candidate will have fluency in German and English, previous experience in customer-facing roles, and strong critical thinking and problem-solving abilities.ResponsibilitiesProvide consultative support to customersAssist clients...

IT Support Consultant

1 month ago

Dublin, Dublin City, Ireland Codec Azure Full time
IT Support Consultant

Department: Azure

Employment Type: Full Time

Location: Dublin

Description

We are seeking a customer focused IT Support Consultant who has strong experience dealing with customers over the phone, via email, and onsite. In this role, the L1 Azure Support Consultant will work onsite with our Customer to deliver a high quality of support service.

The IT Support Consultant will have the responsibility for all incoming incidents for this Customer.

Key Responsibilities
  • Providing IT support to the Customers staff onsite in a professional and friendly manner.
  • Respond to and accurately log, analyse, prioritize and solve (or escalate if required) I.T. incidents, always ensuring that the cases are updated.
  • Providing PC troubleshooting for the Customers employees onsite using both remote-control tools and desk-side support.
  • Escalating end user requests when required.
  • Desktop/Laptop support & maintenance (Reimaging of computers).
  • Providing software support for all applications used within the business.
  • Active Directory and Office 365 Tasks.
  • General user support for office applications, MS Office 2010/2013, Windows 7/10, iPhone / iPad and Corporate Mobile device/Smart Phone Support.
  • Support and management of Multi-function devices.
  • Actively seeking opportunities to improve the Customers IT systems and IT operations.
  • Maintaining strong client relationships and delivering excellent Customer service.
  • Completing assigned tasks on time and managing own workload.
  • Communicating progress and issues both internally and to clients.
  • Problem solving and good decision making is an essential part of this role.
Skills, Knowledge and Expertise

Essential:

  • 2+ years working in a similar IT based Service Desk role.
  • Experience working in a high pressurised environment and ability to multitask.
  • Excellent understanding of a Service Desk atmosphere.
  • Candidate must be Customer focused with excellent customer service skills.
  • Ability to work within a team.
  • Strong system, software and hardware diagnostics, fault finding and problem-solving ability.
  • Experience of server implementations, device imaging and deployment, firewall and WAN technologies. Knowledge of Microsoft Exchange Server and other Messaging Environments. Experience of Microsoft Office 365 Services, Cloud Email, Office software licensing.

Desirable:

  • Exposure to ISO standards an advantage.
  • ITIL certified, not essential but an advantage.
  • Exposure to Virtualised Environments (particularly Azure) is advantageous.

Skills/ Behavioural Competencies:

  • Results focused; competitive drive and ability to work under pressure while onsite with the Customer.
  • Ability to prioritise and multi-task within the role.
  • Demonstrate ability to quickly grasp and evaluate new systems/products.
  • Excellent analytical and problem-solving skills.
  • Good communication skills and ability to prioritise.
#J-18808-Ljbffr