Customer Success Manager, French speaking

1 week ago


Dublin, Dublin City, Ireland TN Ireland Full time

Social network you want to login/join with:

Client:

Cpl

Location:

Dublin, Ireland

Job Category:

Other

EU work permit required:

Yes

Job Reference:

76fd7ddfa86f

Job Views:

9

Posted:

15.03.2025

Expiry Date:

29.04.2025

Job Description:

My client has an exciting opportunity for a French speaking Customer Success Manager to join their Dublin team to look after a set of key customer accounts.

The role:

  • Provide maximum value to customers by building strong relationships
  • Drive proactive engagement between the Customers Service teams and the company's products experts
  • Develop the company as a trusted partner by assisting customers plan and understand the best ways to utilise their software or products based on the customer's business needs
  • Conduct Customer Satisfaction Reviews with customers on a monthly/quarterly basis to gauge customers' levels of engagement and provide feedback regarding service improvements
  • Respond to potential customer projects as they arise within your accounts
  • Support the management of customer projects
  • Act as an extra escalation point for customers particularly when dealing with high priority incidents

About you:

  • Proficient French speaker
  • 3+ years' experience in a Customer Success/Account Management Role
  • Demonstrated understanding of Customer Success Management and Retention practices.
  • Excellent interpersonal skills required particularly the ability to gain alignment and cooperation with colleagues to manage a subset of customers.

What the company offers:

  • Competitive compensation that rewards achievement
  • High-level Health, Dental, and Vision insurance
  • Life insurance & Income Protection
  • 23 days Annual Leave plus 2 company days
  • Generous Maternity & Paternity leave policies
  • Employee Assistance Programme
  • Fun and inclusive environment with regular events organised by Engagement, and Diversity Committees

Location: Sandyford D18

If this interests you, apply now or mail your CV to

#J-18808-Ljbffr

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