Customer Success Manager, French speaking
1 week ago
Social network you want to login/join with:
Client:Cpl
Location:Dublin, Ireland
Job Category:Other
EU work permit required:Yes
Job Reference:76fd7ddfa86f
Job Views:9
Posted:15.03.2025
Expiry Date:29.04.2025
Job Description:My client has an exciting opportunity for a French speaking Customer Success Manager to join their Dublin team to look after a set of key customer accounts.
The role:
- Provide maximum value to customers by building strong relationships
- Drive proactive engagement between the Customers Service teams and the company's products experts
- Develop the company as a trusted partner by assisting customers plan and understand the best ways to utilise their software or products based on the customer's business needs
- Conduct Customer Satisfaction Reviews with customers on a monthly/quarterly basis to gauge customers' levels of engagement and provide feedback regarding service improvements
- Respond to potential customer projects as they arise within your accounts
- Support the management of customer projects
- Act as an extra escalation point for customers particularly when dealing with high priority incidents
About you:
- Proficient French speaker
- 3+ years' experience in a Customer Success/Account Management Role
- Demonstrated understanding of Customer Success Management and Retention practices.
- Excellent interpersonal skills required particularly the ability to gain alignment and cooperation with colleagues to manage a subset of customers.
What the company offers:
- Competitive compensation that rewards achievement
- High-level Health, Dental, and Vision insurance
- Life insurance & Income Protection
- 23 days Annual Leave plus 2 company days
- Generous Maternity & Paternity leave policies
- Employee Assistance Programme
- Fun and inclusive environment with regular events organised by Engagement, and Diversity Committees
Location: Sandyford D18
If this interests you, apply now or mail your CV to
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