Receptionist / Administrator

Job Type: Contract – Temporary with potential of Temporary to Permanent

Salary: £12.60 per hour

Hours: Monday to Friday, 9:00am – 5:00pm – Office Based

Location: Liverpool, City Centre

I have an exciting opportunity working for a leading job provider in Liverpool City Centre as a receptionist with admin and coordinating duties. As the Administrator/Receptionist, you will deliver effective first-class administrative support. A warm, approachable delivery style is required to build relationships and rapport. You will meet and greet customers and consult with a range of organizations.

• Coordinate the collection and recording of all customer information details as required by contract and internal guidelines within specific timescales, entered into the electronic data system.
• Liaise and coordinate advisor electronic diaries and book appointments for customers, issuing appointment times and dates immediately upon receipt of referral.
• Work alongside the Service Manager to ensure referrals are contacted within 2 working days and manage advisor caseloads effectively.
• Maintain the office appearance, order stationery, open mail, answer the telephone, and pass on messages.
• Work towards daily, weekly, and monthly targets and deadlines.
• Ensure petty cash is kept secure, issued to customers, and reconciled weekly/monthly in a timely manner.
• Arrange payments to contractors and customers by raising and processing the necessary paperwork.
• Raise payments and purchase orders using internal financial systems.
• Communicate with internal finance systems and processes.
• Conduct monthly reconciliations for petty cash, working closely with the Finance Team to ensure smooth replenishment.

• Proficient in advanced Excel functions, capable of generating and distributing detailed reports daily, weekly, and monthly.
• Excellent customer service skills, engaging visitors, impressing stakeholders, and maintaining a welcoming atmosphere.
• Efficient at multitasking to ensure productivity in a fast-paced environment.
• Capable of meeting deadlines with accuracy and efficiency.
• Effective communicator, prompting staff to expedite processes and record messages accurately.
• Exceptional telephone manner, with persuasive skills to promote organizational services and manage messages.
• Experienced in finance tasks, including creating purchase orders, ensuring timely payments, and managing petty cash.
• Adept at handling challenging participants with tact and professionalism.

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