Customer Success Associate

2 days ago

Dublin, Dublin City, Ireland Focal Fact Expert Network Firm Full time
Base pay

Base pay range: Direct message the job poster from Focal Fact

Company Overview

Company Overview:

Focal Fact is an expert network firm HQ'ed in Dublin, Ireland. We connect industry experts with client organizations worldwide to exchange market and product information. The company was founded in 2019 and has since grown rapidly. We are focused on building a membership database to help enable seamless information exchange. We are a gateway to tap into global industry, product or service knowledge learning from top experts.

Position Overview

We are looking for a full-time Customer Success Associates to start with us in October 2025.

Associates are responsible for developing the company's network of experts. This means proactive outreach to industry-leading experts and onboarding them for client projects. You will be connecting with thousands of top professionals worldwide and onboarding them to the Focal Fact platform.

The role is well suited for ambitious, energetic, and goal-driven professionals who want to kick start their careers and learn key fundamental skills in the business world. If you are full of energy and have experience with outbound outreach, this should be a good fit.

Key responsibilities
  1. Proactive outbound outreach via Linkedin or other social media channels to industry experts
  2. Marketing and articulating value proposition to external stakeholders
  3. Negotiation of commercial terms with external stakeholders
  4. Member management, addressing queries from leads and experts
  5. Expanding the network of experts for the company
What we are looking for
  • Experience requirement: 1+ years of similar commercial, lead generation, business development or recruiting experience is advantageous.
  • Bachelor's degree or master's from a university (preferred)
  • Fluency in any other European language (German, French, and/or Italian) is a big advantage.
  • Basic knowledge of generating leads using LinkedIn and other media sources.
  • Good working knowledge of Microsoft Office solutions (Excel, PowerPoint, etc.)
What we offer
  • Base salary of 35,000 Euro + commissions + end-of-year discretionary bonus
  • Company mobile phone
  • Promotion opportunity in 6-12 month for the high performers/right candidates
  • The location of employment is, Block 5 High St, Tallaght, Dublin24, D24 YK8N
Location

Block 5 High St, Tallaght, Dublin 24, Ireland


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