Aftersales Advisor

1 week ago

Sligo Municipal Borough District, Ireland Connollys Seat & Cupra Full time

Job Title: Aftersales Advisor

Responsible to: General Manager

Main Purpose of Job:

We are currently recruiting for an Aftersales Advisor to join the Connolly Motor Group, within the Service and Parts team with SEAT, Cupra and MG Sligo.

The role:

The successful candidate will be required to work within the Service and Parts team to continuously deliver the highest level of satisfaction to internal and external customers. This will require you to continually strive to ensure the appropriate maintenance of stock is available and thus the needs of the customers are delivered.

Role Responsibilities:

  • Assist in the organisation of service bookings
  • Welcome customers to the Service department and ensure customer satisfaction
  • Maintenance of stock including processing parts, deliveries, orders and returns
  • Dealing with aftersales customers both on the phone and in person
  • Delivery of products to trade customers
  • Dealing with customer queries
  • Co-ordinate daily parts deliveries
  • Promote accessories sales
  • Promotion/sales/securing of orders from existing and prospective customers
  • General Warehouse duties

The person:

Skills and Competencies:

  • Ability to work in a team and on own initiative
  • Results orientated
  • Interested in working in a fast-paced environment
  • Attention to detail is fundamental to ensure quality is consistently delivered
  • Continuous improvement mindset
  • Driver license is required
  • Flexibility is required
  • Problem solving skills to identify and resolve customer queries in an empathic manner
  • Strong communication skills with internal and external customers, suppliers and the manufacturer
  • Build strong interdepartmental relationships and pay close attention to other department requirements
  • Proficient in Microsoft Office Package (Word, Excel, Email)
  • Experience of using Kerridge (CRM) – Desirable not essential
  • A Technical background would be a distinct advantage

Skills:
Customer Service, Strong communication, Attention to detail


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