Content Operations Lead

3 weeks ago

Galway, Galway, Ireland Electronic Arts (EA) Full time
& Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

Content Operations Lead - Fan Care

Location: Galway (Hybrid - in office 3 days per week)

We are hiring a Content Operations Lead to join EA's Fan Care organization.

In this role, you will act as a project manager for content operations, ensuring that tools, timelines, workflows, and reporting systems are aligned and running efficiently across teams. You'll use your project management expertise, advanced Airtable knowledge, and strong cross-functional collaboration skills to keep initiatives on track, teams aligned, and processes optimized. You will also manage a business analyst responsible for developing performance reports and data-driven insights.

This role is part of EA's Fan Care organization. EA's Fan Care organization exists to help our fans get the most fun from their games. From onboarding new players to getting them back in the game when they have issues, we support fans across their EA experiences and keep them safe online. We value people who bring new ideas and perspectives to make Fan Care a great place to be and be from. We celebrate diversity and inclusion. It's just as important for us to create great experiences for our people as for our players. We're looking for people who will show up excited to work and ready for fun.

Responsibilities
  • Build and manage Airtable bases, automations, and dashboards to support content workflows, task tracking, team coordination, risk management, and project visibility.
  • Maintain and evolve the master content calendar in Airtable, ensuring alignment across stakeholders and delivery teams.
  • Manage and mentor a business analyst, ensuring that reporting, KPIs, and insights are aligned with business priorities.
  • Facilitate regular check-ins and status updates across strategists, designers, and partner teams to ensure smooth execution.
  • Create and maintain documentation for processes such as planning, approvals, asset tracking, and tool usage.
  • Identify operational bottlenecks and drive solutions for continuous improvement across systems and workflows.
  • Ensure governance, compliance, and content consistency across platforms and deliverables.
  • Partner with cross-functional teams across EA and Fan Care, acting as an internal consultant and workflow expert.
  • Track and report on operational performance, recommending and implementing improvements based on data.

Qualifications
  • 5+ years of experience in project management, program operations, or content operations in a cross-functional environment.
  • Proven ability to run complex projects with multiple stakeholders, tools, and deliverables.
  • Advanced proficiency in Airtable (base building, interfaces, automations, and dashboards).
  • Experience managing or collaborating closely with business analysts and using data to inform decisions.
  • Strong organizational and communication skills to coordinate across teams, time zones, and functions.
  • Familiarity with content or creative workflows and the tools that support them (e.g., DAM, CMS, Asana, Jira).
  • Detail-oriented, process-minded, and energized by systems and structure.

Nice-to-haves
  • PMP, Agile, or Scrum certification.
  • Experience working in a global or distributed team environment.
  • Background in digital operations, editorial processes, or content marketing workflows.
  • Passion for the video game industry.

About Electronic Arts

We're proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
#J-18808-Ljbffr

  • Content Operations Lead

    3 weeks ago

    Galway, Galway, Ireland Electronic Arts Full time

    Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world.Here, everyone is part of the story.Part of a community that connects across the globe.A place where creativity thrives, new perspectives are invited, and ideas matter.A team where everyone makes play happen.Content Operations Lead - Fan CareLocation:...

  • content marketing specialist

    3 weeks ago

    Galway, Galway, Ireland Cpl Healthcare Full time

    CONTENT MARKETING SPECIALISTMy client, a globally recognised provider of innovative CRM solutions, helping small businesses in over 80 countries shift their focus from data storage to proactive sales growth. In 2024, Forbes Advisor named us one of the best simple CRMs in the world.As the product continues to evolve, we are seeking a Content Marketing...

  • Digital Content and Marketing Specialist

    3 weeks ago

    Galway, Galway, Ireland Kyzentree Full time

    Location: West of Ireland (Hybrid)Job Type: Full-timeHelp build a brand that speaks to the heart of manufacturing teamsAt Kyzentree, we're building one one of the most intuitive and easy-to-use platforms on the market — designed specifically for manufacturing teams who want to track, visualise and improve performance on the shop floor in real time.With our...

  • Manager, Web Operations

    3 weeks ago

    Galway, Galway, Ireland Electronic Arts Full time

    Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.Location: GalwayWe're hiring a Manager...

  • Manager, Web Operations

    3 weeks ago

    Galway, Galway, Ireland Electronic Arts Full time

    Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.Location: GalwayWe're hiring a Manager...

  • Manager, Web Operations

    3 weeks ago

    Galway, Galway, Ireland Electronic Arts (EA) Full time

    & RequirementsElectronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.Location: GalwayWe're...

  • Expert Web Operations Strategist

    2 weeks ago

    Galway, Galway, Ireland beBeeCollaborator Full time €98,658 - €114,931

    Web Operations LeadThe role involves overseeing the technical aspects of web operations, including content updates and page builds. You will be responsible for guiding page-level content strategy, structuring and styling help pages to ensure clarity, usability, and performance.

  • Manager, Web Operations

    3 weeks ago

    Galway, Galway, Ireland Electronic Arts (EA) Full time

    Join to apply for the Manager, Web Operations role at Electronic Arts (EA)1 day ago Be among the first 25 applicantsJoin to apply for the Manager, Web Operations role at Electronic Arts (EA)Description & RequirementsElectronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the...

  • Operational Lead

    13 hours ago

    Galway, Galway, Ireland beBeeManagement Full time €45,000 - €55,000

    Senior Duty Manager Job OpportunityThe Ardilaun Hotel is seeking a Senior Duty Manager to oversee daily operations and deliver exceptional service to guests.Collaborate with the management team to ensure seamless hotel operationsCreate a welcoming environment for guests by fostering a positive atmosphereAddress guest feedback, implement improvements, and...

  • Marketing Operations Specialist

    2 weeks ago

    Galway, Galway, Ireland beBeeDigitalMarketingManager Full time €52,000 - €63,000

    We are seeking an exceptional Marketing Operations Manager to lead all marketing activity across our e-commerce website, retail stores, and growing brand.This is a key role in our business, responsible for planning and delivering campaigns across digital, social, email, and in-store channels, helping us connect with customers both online and offline.Key...