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Customer Service Assistant

4 weeks ago

Athlone, County Westmeath, Ireland TN Ireland Full time
Customer Service Assistant - Athlone, Athlone

Client: BoyleSports

Location: Athlone, Ireland

Job Category: Other

EU work permit required: Yes

Job Reference: 970e517293a5

Job Views: 7

Posted: 09.02.2025

Job Description:

Job Title: Customer Service Assistant
Department: Retail
Reporting to: Shop Manager
Location: Athlone

Role Purpose:

You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day-to-day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and on occasion you may be required to manage the operations of the shop.

Key Responsibilities:

  • Assist the Shop Manager and Assistant Manager with the day-to-day running of the shop.
  • Step up and guide shop operations in the absence of the Shop and Assistant Manager including being responsible for:
    • Opening and closing the shop
    • Managing and guiding the shop team
    • Cash management procedures
  • Manage on occasion which will lead to further development opportunities.
  • Combine working in a fast-paced retail environment whilst undertaking training/on-the-job supports to continuously upskill and progress within the company.
  • Provide an outstanding customer experience through a helpful, friendly and knowledgeable approach.
  • Accept bets as per procedure, accurately taking and processing customer bets through multiple channels including betting terminals and in-shop transactions through the EPOS System in a timely manner.
  • Act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
  • Work under pressure while constantly looking for ways to improve yourself and the shop.
  • Maintain shop presentation standards to a high quality throughout your working day.
  • Ensure that all procedures (safety, compliance and shop operations) are always followed.
  • Be passionate about working within a team environment.
  • Adhere to Social Responsibility duties.

Knowledge, Skills and Experience:

Essential Skills and Experience:

  • Operate with trust and integrity
  • Flexibility as business operates 7 days a week
  • Adaptability to shop environment
  • Great attention to detail and strong numeracy skills
  • An enthusiastic people person who can work on own initiative and as part of a team
  • A keen interest in sporting industry/events and confidence to build rapport and relationships with customers.
  • Ambitious and driven to progress within the company
  • Promote the company brand and be results-focused
  • Problem solve and think creatively
  • Be organised, reliable and dependable

Desirable Skills and Experience:

  • Industry/Retail experience is welcomed but not essential as full training is provided to expand your knowledge base on all things sport and betting related.

BoyleSports is an equal opportunities employer, and we welcome applications from all suitably qualified persons.

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