Lead, Network Operations

Overview

Lead, Network Operations

The Load Balancer Operations Team is responsible for multiple aspects of the overall health of the load balancing platform, including the analysis, patching, and operational support of all configurations at MasterCard. As part of the Load Balancer Operations Team, Analysts are engaged to help troubleshoot and diagnose complex problems in multiple aspects of the MasterCard Global Enterprise network. The primary responsibility of a Load Balancer Operations Analyst is to ensure infrastructure monitoring strategies adhere to MasterCard standards, processes, availability requirements, and best practices. This is a hands-on role that leads troubleshooting sessions and drives them to resolution. The role collaborates with Business Operations and Service Delivery teams to ensure complex network designs adhere to monitoring and configuration best practices.

Requirements – A Master's degree, or equivalent, in Electrical Engineering, Information Technology or a related discipline, and good experience in the job offered, or as Platform Analyst or a related position. Alternatively, a Bachelor's degree or equivalent with progressively responsible experience will be accepted.

Responsibilities

• Experience with TCP/IP protocol communication.
• Use Linux kernel commands for troubleshooting and network diagnostics.
• Interact with development and project teams to translate business and technical requirements into load balancer architecture design.
• Develop monitoring solutions with innovation and cost effectiveness.
• Contribute to overall strategy and manage complex issues within the functional area of expertise.
• Develop and maintain automation around build and deployment of load balancer instances and configurations.
• Experience in multi-cloud environments (public, private, hybrid).
• Expertise in Internet architecture and project delivery.
• Expertise in load balancers and web application firewalls.
• Experience delivering Agile projects utilizing end-to-end CI/CD pipelines.
• Network connectivity – IPv4, IPv6, and port assignment.
• Familiarity with version control systems like Git or SVN.
• Expert in SSL and digital certificates; SSL, PKI encryption standards.
• Network diagnostics including BGP, SNMP, SSH technologies.
• Strong verbal and written communication skills; self-starter with listening skills.

Qualifications

• Advanced knowledge in IT Infrastructure, Security, and Project Management.
• Experience with Agile/Scrum methodologies.
• Experience delivering end-to-end CI/CD pipelines.
• Ability to manage complex issues and contribute to strategic initiatives.

Skills

• Business Acumen (Advanced)
• Commercial Focus (Advanced)
• Computer and Platform (Advanced)
• Future Focus (Advanced)
• Global Perspective (Advanced)
• Infrastructure (Advanced)
• Innovation and Thought Leadership (Advanced)
• IT Business Process (Advanced)
• IT Security (Advanced)
• People Leadership (Advanced)
• Personal Influence (Advanced)
• Project Management (Advanced)
• Technical Documentation (Advanced)

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks come with inherent risk. Every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach;
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Financial Services, IT Services and IT Consulting, and Technology, Information and Internet

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