Rental Service Technician

4 weeks ago

Dublin, Dublin City, Ireland Trane Technologies Full time
At Trane TechnologiesTM and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Position Overview:

The Rental Technician is responsible for providing exceptional customer service and technical support. This role plays a crucial role to deliver the highest standards of service in the most efficient manner to install rental equipment and support as a field-based technician. The goal is to maximize productivity and enhance the overall customer experience and improve operational technical processes.

Key Responsibilities:

Customer and Technical:

  1. Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
  2. Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.
  3. Build and maintain strong relationships with customers, acting as a trusted point of contact.
  4. Collaboration with rental desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.
  5. Able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.
  6. Reporting and Analysis: Generate regular reports on completed invoiced work orders.
  7. Communications with supervisors, operations managers, senior technicians, and customers on updates and to drive continuous improvement.
  8. Handle orders in/out of warehouse for sale stock and spare parts.
  9. Assess Rental units and accessories for damage when returned to storage facility.
  10. Test and tag rental equipment according to internal process.
  11. Setup, commission and decommission Rental equipment on site.
  12. Carry out Chiller modifications at our storage facility.

Internal Controls and Administration:

  1. Ability to work as a field-based technician.
  2. Strong knowledge of customer service principles.
  3. Effective communication skills.
  4. Analytical thinking and problem-solving abilities.
  5. Proficiency in using Apps, diagnostic software, and MS Office Suite.

Skills and Capabilities:

  1. Knowledge of manufacturing industry an advantage.
  2. People and communication skills with a positive mindset.
  3. Appropriate skilled based certificates with F-Gas an advantage.
  4. Gas safe an advantage.
  5. Able to cover standby and call outs on a planned scheduled basis to include weekday, weekends and bank holidays.
  6. Full clean Irish Driver's license as a company vehicle will be allocated.
  7. Right to Work status confirmed for Country of application.
  8. Manual handling certificate.
  9. Forklift licence.

You can look forward to:

  1. Competitive salary and benefits including pension, healthcare, life insurance and wellbeing platforms.
  2. Company van.
  3. A fast-paced working environment.
  4. An excellent working culture and community.
  5. A structured induction plan with continued learning and development.
  6. A key role where you can make a direct contribution to our business.

Not exhaustive - your manager may add additional tasks, as required to complete the company strategy.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
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