Front office receptionist

3 weeks ago

Ennis, Clare, Ireland Temple Gate Hotel, Ennis Full time

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The Temple Gate Hotel has a fantastic opportunity for an experiencedHotel Receptionistto join our expanding team on a full-time basis.

If you are looking to progress to the next step of your career, we would love to hear from you.

What does the role entail?

  • Greeting and welcoming guests on their arrival into the hotel
  • Checking in and out guests and ensuring that all information required is recorded
  • Advising guests of the hotel facilities, including opening hours, service times and of local amenities.
  • Issuing guests bills, ensuring that they are correct and that payment is processed as per hotel policy
  • Building on the great relationship with the other departments
  • Liaising with the accommodation department on regular basis and updating them with relevant information in particular room status
  • Dealing with enquires, requests and questions in a friendly and professional manner
  • Following up on Group Bookings , Packages offers etc
  • Liaising with accounts department and ensuring that billing is accurate and correct.
  • Planning ahead, checking future business and confirming reservations.
  • Following up on emails and where necessary make relevant bookings

What are we looking for?

We are looking for someone who:

  • Has previous experience as a Receptionist in a Hotel.
  • Working knowledge with Hotsoft is advantageous..
  • Is willing to learn something new and not be afraid to ask questions
  • Cares enough about their new role that they will follow up on queries and enquires
  • Understands the importance of communication and is fluent in English
  • Exceptional customer service skills and will represent the hotel professionally at all times.
  • Have full permission or hold a valid visa to work in the EU.

Note :This role will involve working evenings and weekends.

WHAT WE CAN OFFER YOU:

  • Weekly Pay
  • Company funded educational programmes
  • Shape your career path with us Opportunity for internal career growth, progression & promotion with the GN Group nationwide.
  • Advanced online training programs through our E-learning personal development platform
  • Employee Social Events to celebrate our teams success together
  • Industry leading complimentary meals on duty and barista style coffee
  • Save money and be healthy with our Bike to work scheme
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