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Customer Service Advisor

1 month ago

Galway, Galway, Ireland Euro Car Parts Ltd. Full time

Join to apply for the Customer Service Advisor role at Euro Car Parts Ltd.

Job Overview

We are looking for a Part Time Customer Service Advisor. From colleagues to customers, people are at the heart of everything we do at LKQ Euro Car Parts. Our Customer Service Advisors listen to our customers to understand their concerns and resolve them efficiently.

Why work for LKQ

We are a people-first organisation for our colleagues, with the customer at the heart of everything we do. As part of a 13bn global organisation, we offer exciting roles at local, national, and international levels, with a highly competitive package. We also offer flexible working options. We seek individuals who are passionate about delivering excellent service and excelling in their roles.

Key Responsibilities

  1. Providing first-class service to customers via our web platforms
  2. Handling daily enquiries/complaints from customers and branches over the phone, chat, and email
  3. Increasing customer satisfaction and retention
  4. Improving website conversion through effective parts identification first time
  5. Taking orders from customers over the phone when needed
  6. Ensuring all customer contacts are logged in the system
  7. Making the customer top priority at all times

Skills And Experience

  1. Customer service experience
  2. Strong phone handling skills and active listening
  3. Ability to adapt to different types of characters
  4. Experience working in a fast-paced environment

Multitasking skills are essential. This role offers a great opportunity to gain an overview of the business, with potential for internal progression. We encourage development and growth within the company.

What We Offer

  1. Pension
  2. 22 days annual leave
  3. Hapi benefits retail discount
  4. Staff discount
  5. Genuine career progression
  6. Access to a 24-hour Employee Assistance Programme for financial and wellbeing support

Join LKQ Euro Car Parts, a leader in the automotive aftermarket, supplying vehicle parts to over 18,000 customers through a world-class logistics operation in the UK and Ireland. We lead the market through innovative digital and service offerings, supporting our customers' future needs. Apply now to start your career with us.

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