Customer Care Advisor

2 weeks ago

Dublin, Dublin City, Ireland EFI Global Full time

Join to apply for the Customer Care Advisor role at EFI Global

EFI Global is a full-service engineering, fire investigation, environmental, health and safety, and specialty consulting services firm serving a variety of industries in both the public and private sectors. Our forensic investigation, engineering and environmental services teams share a dedication to expertise, quality and client service. EFI's combination of global solutions and local expertise has earned the firm a reputation for delivering timely responses that meet client expectations.

Overview

The Customer Care Advisor plays a key role in advising customers on their insurance needs, handling inbound inquiries, and generating sales and renewals through outbound activity. The ideal candidate is reliable, focused, and ready to contribute to a high-performing team.

Responsibilities
  • Handle enquiries from customers through inbound telephone activity and email.
  • Respond to customer service requirements according to service levels, procedures and guidelines.
  • Provide relevant and accurate advice to customers with in-depth knowledge of the business and its services.
  • Meet and exceed individual and team targets.
  • Resolve queries on a first-call basis where possible.
  • Make outbound calls to generate sales and renewals.
  • Act in a compliant and secure manner in line with policy and procedures.
  • Work as part of a united, high-performing team.
  • Commit to future personal development and growth.
Qualifications/skills
  • Excellent attention to detail and accuracy.
  • Excellent verbal and written communication skills.
  • Decision-making and numeric skills.
  • Sales negotiation and administration skills are highly desirable.
Experience
  • Experience working in a pressurised environment with tight deadlines.
  • Experience working as part of a team and supporting others to achieve objectives.
  • Third-level qualification (highly desired).
Benefits
  • Bike to Work Scheme
  • Tax Saver Travel Scheme
  • Discounted onsite Gym Membership (Dublin 4)
  • Discounted onsite Montessori (Dublin 4)
  • EAP – Employee Assistance Programme
  • Health Insurance
  • Life Cover
  • PHI – Permanent Health Insurance
  • Exams & Professional Membership Fees
  • Professional and personal development opportunities

Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI and is classified as a Controlled function (CF 4). Successful candidates will receive training on regulatory requirements applicable to them. The statements in this document describe the general nature and level of work performed and are not a comprehensive list of duties. Management may change duties at any time. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

Seniorities
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Civil Engineering

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