Program Associate- CX, Pay CX

4 weeks ago

Dublin, Dublin City, Ireland Amazon Full time

Job ID: 2997088 | Amazon Pay (India) Private Limited

Want to apply your research and survey design skills to build insights and shape business strategies for Amazon across different businesses? The Customer Experience Strategy organization is looking for a highly motivated, creative and curious individual to join our Customer NPS team in Bangalore.
Our vision is to make Amazon Pay as the most trusted, convenient and rewarding Payment Experience in the market.

As a Program Associate you will conduct NPS across multiple product lines (e.g. Travels, bills payment, UPI etc.). The insights you generate will have a direct impact on how product teams can shape customer experience improvement initiatives. With a dynamic, innovative and diverse environment, this role will provide you with ample opportunities to constantly build your skill set and address new challenges while you help Amazon to achieve its vision: to be Earth's Most Customer-Centric Company. The right candidate will be excited about the opportunity to be our customer insights evangelist and influence customer experience on Amazon

Key job responsibilities
Roles & Responsibilities:
As an associate, the candidate will work closely with product, program, marketing and BI team for smooth running of the NPS program. The candidate will be expected to have a high bar in managing the stakeholders across multiple teams within Amazon.

The role will cover:
A) Managing end to end operations of the program and stakeholder
B) Preparing, maintaining and publishing results via advanced dashboards or tableau for leadership
C) Coordinating with stakeholders for smooth running of workflows
D) Improvement & automation of manual processes
E) Working effectively & independently in a fast-paced environment

BASIC QUALIFICATIONS

- Bachelor's degree in Computer Science, Engineering, Operations Research, Math, or related discipline
- Proficiency in Excel and basic knowledge of SQL preferred
- Strong Analytical skills – has ability to start from ambiguous problem statements, identify and access relevant data, make appropriate assumptions, derive meaningful insights and draw conclusions relevant to the business problem.
- Communication skills – ability to communicate efficiently (written and spoken) in English.
- Demonstrated ability to communicate complex technical problems in simple plain stories.
- Ability to present information professionally & concisely with supporting data.

PREFERRED QUALIFICATIONS

- 2+ years' experience with E-Commerce, Retail and Business Analytics would be an advantage
- Basic knowledge of SQL
- Basic knowledge of Python

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

#J-18808-Ljbffr

  • Program Associate- Cx, Pay Cx

    4 weeks ago

    Dublin, Dublin City, Ireland Amazon Full time

    Job ID: 2997088 | Amazon Pay (India) Private LimitedWant to apply your research and survey design skills to build insights and shape business strategies for Amazon across different businesses?The Customer Experience Strategy organization is looking for a highly motivated, creative and curious individual to join our Customer NPS team in Bangalore.Our vision...

  • Program Associate- CX, Pay CX

    4 weeks ago

    Dublin, Dublin City, Ireland Amazon Full time

    Job ID: 2997088 | Amazon Pay (India) Private LimitedWant to apply your research and survey design skills to build insights and shape business strategies for Amazon across different businesses? The Customer Experience Strategy organization is looking for a highly motivated, creative and curious individual to join our Customer NPS team in Bangalore.Our vision...

  • Senior Content Manager, Cx Programs

    2 weeks ago

    Dublin, Dublin City, Ireland Zendesk Full time

    Social network you want to login/join with:Senior Content Manager, CX Programs, DublinLocation: Dublin, IrelandJob Category: OtherEU work permit required: YesJob Reference: 7d840777fb6bJob Views: 3Posted: 23.07.2025Expiry Date: 06.09.2025Job DescriptionWe are seeking an experienced and strategic Content Program Manager to join our Digital Programs and...

  • Electrical Cx Engineer

    1 day ago

    Dublin, Dublin City, Ireland Quanta Part Of Qcs Staffing Full time

    Social network you want to login/join with:Electrical Cx Engineer - Data Centres - Amsterdam - 6-Month ContractThis is your opportunity to work for a rapidly growing commissioning consultancy with project presence throughout Europe and further growth plans to become a market-leading outfit in commissioning.They are seeking an Electrical Cx...

  • Electrical Cx Engineer

    20 minutes ago

    Dublin, Dublin City, Ireland Quanta part of QCS Staffing Full time

    Electrical Cx Engineer - Data Centres - Amsterdam - 6-Month Contract  This is your opportunity to work for a rapidly growing commissioning consultancy with project presence throughout Europe and further growth plans to become a market leading outfit in commissioning - and they are seeking Electrical Cx Engineer.  Responsibilities and Requirements:  ...

  • Senior Content Manager, Cx Programs

    1 day ago

    Dublin, Dublin City, Ireland Zendesk Group Full time

    Senior Content Manager, CX Programs page is loadedSenior Content Manager, CX ProgramsPostuler remote type In Office locations Lisbon, Portugal Dublin, Ireland time type Full time posted on Publié il y a 7 jour(s) job requisition id R31496Job DescriptionWe are seeking an experienced and strategic Content Program Manager to join our Digital Programs and...

  • Senior Content Manager, Cx Programs

    12 hours ago

    Dublin, Dublin City, Ireland Zendesk Group Full time

    Senior Content Manager, CX Programs page is loadedSenior Content Manager, CX ProgramsPostuler remote type In Office locations Lisbon, Portugal Dublin, Ireland time type Full time posted on Publié il y a 7 jour(s) job requisition id R31496Job DescriptionWe are seeking an experienced and strategic Content Program Manager to join our Digital Programs and...

  • Sr. Ops Engineer, MSP-CX DR, Mechatronics

    3 weeks ago

    Dublin, Dublin City, Ireland Amazon Full time

    Sr. Ops Engineer, MSP-CX DR, Mechatronics & Sustainable Packaging Customer ExperienceAmazon is at the forefront of innovation within the space of fulfillment technology and robotics. We are seeking an innovative and solutions-oriented Operations Engineer to be a part of our global effort to develop and deliver the next generation of world-class technology...

  • Cx Electrical Lead

    1 week ago

    Dublin, Dublin City, Ireland Pm Group Full time

    OverviewPM Group is a leading International engineering, architecture, project and construction management firm.With a network of offices in Europe, Asia and the US and a multi-discipline team of over 3,600+ people, we deliver complex, capital projects in the life sciences, food and beverages, mission critical/ICT, advanced manufacturing, energy and...

  • Product and Systems Development Engineer

    2 days ago

    Dublin, Dublin City, Ireland beBeeTechnical Full time

    Job Overview">We are seeking an experienced professional to join our team as a Product and Factory Test Engineer. The successful candidate will be responsible for leading factory stakeholders in delivering First of a Kind product development, ensuring compliance with client specifications, and providing technical support.">Key Responsibilities">Lead and...