Staff Consultant

2 weeks ago

Dublin, Dublin City, Ireland Oracle Full time
Overview

Staff Consultant – Payments Production Support (Global PayPlus Support) at Oracle Financial Services Software, a separate company and majority-owned subsidiary of Oracle Corporation.

Why This Role Matters

Every day, millions of payments flow across Europe — from salaries to SEPA transfers to direct debits. Behind the scenes, our team ensures these transactions are safe, seamless, and always available. As a Staff Consultant in Production Support, you'll join a 24/7 team that supports over 350 million payments per year for the Bank of Ireland.

What We're Looking For
Must-Haves
  • Bachelor's or Master's degree in Computer Science, Banking, Commerce, or related field.
  • 1+ year of technical experience (or graduate internship/entry-level role).
  • Basic knowledge of Java, SQL, and Linux.
  • Strong communication skills in English.
  • Flexibility to work onsite in Cabinteely, Dublin (1–5 days/week depending on client requirements).
Nice-to-Haves
  • Exposure to the banking/payments domain (SEPA, direct debits, credit transfers).
  • Familiarity with Global PayPlus (GPP) solutions.
  • Awareness of ITIL processes and change management.
Experience
  • 1 to 3 years total experience in primary skills.
  • Experience in providing Production Support.
Educational And Other Qualifications
  • Should be an Irish/EEA national.
  • Should hold a Bachelors/Masters Degree in Computer Science / Accounting / Banking / Commerce / Management.
  • Fluency in English is a must.
Work Environment
  • Should be willing to work anywhere in Europe.
Responsibilities
  • Work on a mission critical 24x7x365 production support environment providing support.
  • Troubleshoot issues, find root causes and resolve incidents.
  • Address underlying issues causing incidents and contribute to problem resolution.
  • Contribute to a controlled change management process.
  • Use ITIL standards-based processes to meet quality expectations of Oracle and the client.
  • Coordinate with offshore teams for incidents, problems and changes.
  • Adhere to defined Change Control Processes and comply with audit/compliance requirements.
  • Perform proper handover/knowledge transfer at the end of each assignment; provide timely status reports to supervisor.
  • Submit timesheets promptly for Oracle/customers.
About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We're committed to an inclusive workforce and offering opportunities for all. Oracle careers open global opportunities with work-life balance, competitive benefits, flexible medical, life insurance, and retirement options. We also support community involvement through volunteer programs. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veterans' status. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.


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