Retail Optical Assistant

4 days ago

Dublin, Dublin City, Ireland Vision Express Full time
Overview

As a Retail Optical Assistant at Vision Express, you'll assist our customers in finding and selecting eyewear that meets their needs. You'll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments. Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You'll play a key part in our mission of helping our customers to 'See More and Be More' by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle.

Although the hours of this role are advertised, we are open to discussing flexible options with you to fit your ideal working week.

Who is the perfect candidate?
  • Provide excellent customer service, with the ability to provide personalised assistance to customers and address their needs and concerns
  • Great communication and rapport building to translate professional terminology into language understandable to patients
  • Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations
  • Ability to work as part of a team, with colleagues across the whole store
  • The ability to work under pressure and handle challenging situations in a fast-paced retail environment
  • Confidence, passion, drive and enthusiasm
  • Knowledge and understanding of optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards store targets
  • Arrange and maintain the stores look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance
Benefits and opportunities
  • Sales and performance-based bonus
  • Targeted incentives
  • Pension scheme
  • Life assurance - 2x your basic annual salary
  • Free eyewear annually with eligibility from day one of joining us
  • Opportunities to get involved in the OneSight EssilorLuxottica Foundation
  • Discounts for friends and family
  • Employee Assistant Program offering confidential support and advice on everything from financial support to emotional support
  • Ongoing CPD and personal development opportunities
  • Additional overtime opportunities paid at 85% of the locum rate
  • Access to world leading technology and great working environments
  • Coverage of professional fees such as CORU
  • 33 days annual leave - increasing with length of service, plus the option to buy or sell holiday
  • Opportunities to join a company-wide ECP community with peer-to-peer knowledge sharing
  • Flexible lifestyle benefits such as Gourmet Society Cards, Taste Cards, and Cycle to Work Scheme
  • And so much more
Employment details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Health Care Provider
  • Industries: Retail

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