Senior analyst, Product Integration

4 weeks ago

Dublin, Dublin City, Ireland Mastercard Full time

Overview

What This Role Looks Like Day To Day

The Ethoca Product Integration team is looking for a Sr. Analyst, Product Integration for the EEMEA region. You will be a customer-facing implementation consultant, acting as the main point of contact during technical onboarding and after the customer is live. You will spend roughly 50% of your time on customer implementation projects and the remaining time supporting technical queries from customers or internal teams. Fluency in English is required.

Responsibilities

  • Work with customers during onboarding from kick-off to configuring accounts and reviewing testing, providing guidance throughout the process.
  • Support live customers with account updates and ongoing operations.
  • Review current business and customer processes; identify and recommend solutions that meet requirements and improve customer or operational experience in a consultative manner.
  • Act as a conduit between internal and external stakeholders while managing expectations and competing demands.
  • Develop and maintain expertise on all internal systems, support, and onboarding processes.

What You'll Bring

  • Experience implementing and supporting API/SFTP B2B technology solutions, ideally in fintech or SaaS (e.g., sales engineer, customer support, implementation manager).
  • Italian fluency (spoken and written) is a nice-to-have.
  • Ability to interact directly with customers and learn about their business.
  • Adaptability and willingness to learn in a fast-moving environment.
  • Strong project management skills with experience handling multiple projects simultaneously; ability to solicit requirements, build a plan, and execute.
  • Flexibility to support international time zones for global customer implementations and support.

Assets (Not Required)

  • Experience with APIs, SQL, and regular expressions.
  • Prior experience and knowledge in payments.

Corporate Security Responsibility

All activities involving Mastercard assets, information, and networks carry inherent risk. Every person working for or on behalf of Mastercard is responsible for information security and must:

  • Abide by Mastercard's security policies and practices.
  • Ensure the confidentiality and integrity of the information being accessed.
  • Report any suspected information security violation or breach.
  • Complete periodic mandatory security trainings in accordance with Mastercard's guidelines.

Seniority level

  • Mid-Senior level

Employment type

  • Full-time

Job function

  • Research, Analyst, and Information Technology
  • Industries: Financial Services, IT Services and IT Consulting, Technology, Information and Internet

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Dublin, County Dublin, Ireland


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