Enterprise Customer Success Manager

3 weeks ago

Dublin, Dublin City, Ireland Datadog Full time

Social network you want to login/join with:

Enterprise Customer Success Manager (DACH), Dublin

col-narrow-left

Client:Location:

Dublin, Ireland

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

f14796036d1f

Job Views:

8

Posted:

10.08.2025

Expiry Date:

24.09.2025

col-wide

Job Description:

Enterprise Customer Success Manager (DACH)

Dublin, Ireland

As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You'll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You'll Do:

  • Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers
  • Proactively build relationships with customers to achieve loyalty and advocacy within their organization
  • Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)
  • Own and project manage the on-boarding process for new customers
  • Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals
  • Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization

Who You Are:

  • Customer-centric with 3+ years in a Customer Success or Account Management role
  • Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
  • Knowledgeable in working with Fortune 1000 companies and global brands across all industries
  • A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals
  • Experienced in the B2B tech space or with SaaS companies
  • Able to travel for customer onsite visits and events as required

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

  • Best-in-breed onboarding
  • Sales training in MEDDIC and Command of the Message
  • An inclusive company culture, opportunity to join our Community Guilds
  • Intra-departmental mentor and buddy program for in-house networking
  • Continuous professional development, product training, and career pathing
  • New hire stock equity (RSU) and employee stock purchase plan (ESPP)
  • Generous and competitive benefits package
#J-18808-Ljbffr

  • Customer Success Manager

    4 weeks ago

    Dublin, Dublin City, Ireland SecureOps Inc. Full time

    OverviewCustomer Success Manager, SecureOpsWe're seeking a dynamic and experienced Customer Success Manager to join our growing team at SecureOps, a leading managed security services provider (MSSP).At SecureOps, we pride ourselves on a "security-by-design" approach, delivering tailored solutions like Custom SOC, Co-owned MDR, infrastructure security, and...

  • Customer Success Manager

    4 weeks ago

    Dublin, Dublin City, Ireland SecureOps Inc. Full time

    OverviewCustomer Success Manager, SecureOpsWe're seeking a dynamic and experienced Customer Success Manager to join our growing team at SecureOps, a leading managed security services provider (MSSP).At SecureOps, we pride ourselves on a "security-by-design" approach, delivering tailored solutions like Custom SOC, Co-owned MDR, infrastructure security, and...

  • Customer Success Manager

    3 weeks ago

    Dublin, Dublin City, Ireland Salesforce, Inc.. Full time

    OverviewFor our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan.When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.As a Customer Success Manager (CSM), you will be a...

  • Customer Success Manager

    3 weeks ago

    Dublin, Dublin City, Ireland Salesforce, Inc.. Full time

    OverviewFor our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan.When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.As a Customer Success Manager (CSM), you will be a...

  • Customer Success Manager

    4 weeks ago

    Dublin, Dublin City, Ireland griddable Full time

    Join to apply for the Customer Success Manager - French role at griddable.io.For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and...

  • Customer Success Manager

    4 weeks ago

    Dublin, Dublin City, Ireland Salesforce, Inc.. Full time

    OverviewFor our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. As a Customer Success Manager (CSM), you will be a...

  • Customer Success Manager

    4 weeks ago

    Dublin, Dublin City, Ireland Salesforce, Inc.. Full time

    OverviewFor our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. As a Customer Success Manager (CSM), you will be a...

  • Customer Success Manager

    4 weeks ago

    Dublin, Dublin City, Ireland Salesforce, Inc.. Full time

    OverviewFor our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.As a Customer Success Manager (CSM), you will be a...

  • Customer Success Manager

    4 weeks ago

    Dublin, Dublin City, Ireland Salesforce Full time

    OverviewFor our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. As a Customer Success Manager (CSM), you will be a named resource and partner for Salesforce's customer organizations. You are a trusted advisor, forging deep...

  • Customer Success Manager

    4 weeks ago

    Dublin, Dublin City, Ireland Salesforce, Inc. Full time

    *To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.*Job CategoryCustomer SuccessJob Details****About Salesforce****Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation...