Information Technology Help Desk Technician

2 weeks ago

Dublin, Dublin City, Ireland Fruition Group Ireland Full time
Information Technology Help Desk TechnicianInformation Technology Help Desk Technician

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Direct message the job poster from Fruition Group Ireland

Technical Resourcer at Fruition Group || IT Specialist Recruitment

Job Title: Junior Helpdesk Engineer – Level 1

Job Description:

Our client, a professional services firm, is seeking a Junior Helpdesk Engineer to support their internal IT systems, focusing on Active Directory and Microsoft 365 environments. This is a permanent role based in Citywest, Dublin.

Job Responsibilities

  • Provide first-level support to internal users, ensuring timely resolution of IT issues.
  • Administer and maintain user accounts in Active Directory.
  • Support and manage the day-to-day use of Microsoft 365 services including Exchange, Teams, and SharePoint.
  • Troubleshoot hardware and software problems on desktops, laptops, and peripheral devices.
  • Log and track support requests via the internal ticketing system, ensuring accurate documentation.
  • Assist in deploying software updates and patches to end-user devices.
  • Monitor system performance and escalate issues where appropriate.
  • Collaborate with the wider IT team to support project rollouts and system upgrades.

Experience Required

  • Minimum 6 months experience in an IT support/helpdesk role.
  • Hands-on experience with Active Directory account administration.
  • Familiarity with Microsoft 365 applications and administrative tools.
  • Strong troubleshooting skills for both software and hardware issues.
  • Experience using ticketing systems to manage support requests.
  • Exposure to networking fundamentals (DNS, DHCP, TCP/IP).
  • Knowledge of remote support tools and diagnostic utilities.
  • Basic understanding of ITIL practices.
  • Experience working in a professional services or corporate environment.

Educational Requirements

  • Third-level qualification in Information Technology or a related discipline.
  • Monday to Friday work schedule.
  • Hybrid working model available.
  • Competitive salary package.
  • Pension contribution.
  • On-site parking and canteen facilities.

HOW TO APPLY:

If you are interested in this role, please apply with your updated CV

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionInformation Technology
  • IndustriesIT System Training and Support and IT Services and IT Consulting

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