Customer Service Advisor

3 weeks ago

Cork, Cork, Ireland The Kilkenny Group Full time
Overview

Join to apply for the Customer Service Advisor role at Kilkenny Design.

Location: Cork. Contract: Fixed Term, Full time for Christmas period with the potential for part time in the New Year. This role requires 5 days per week (30-40 hours during the Christmas period) with a shift to 2 days plus cover for annual leave in the New Year.

An exciting opportunity to be the first point of contact for Kilkenny's Customer Service desk, helping customers with processing sales and providing a 5-star Customer Service experience. You will be part of an expert team driving brand awareness and supporting telesales.

Full training and an induction programme will be provided. Customer Service & Sales experience is required.

Note: due to the high number of applicants, only successful candidates will be contacted. Kilkenny is a progressive employer with a values-based culture and a strong emphasis on people development.

Core responsibilities
  • Maintain the Customer Service desk by answering customer queries via calls, chats and tickets
  • Maintain the Reviews.io platform by responding to customer reviews and product questions
  • Identify and solve or escalate customer complaints
  • Assist with our customer returns & refunds process
  • Generate sales to achieve targets by applying brand selling methods, product knowledge and following basic service flow
  • Learn and educate oneself on our products and heritage to storytelling our brand offering
  • Place dropshipping orders through to the relevant partner
Day-to-day role
  • Handle inbound and outbound customer calls and queries with a focus on efficient and responsive resolution
  • Maintain ticket volume and answer chat queries from customers
  • Drive sales to hit daily telesales targets within the team
  • Deal efficiently with all customer queries while maintaining call quality on every call (online orders, fulfilment times, shipping information, customer tracking, advertising, and corporate sales)
  • Escalate repeat issues to management and participate in regular feedback forums to enable process improvements
  • Process orders including printing orders/credit cards sales and assisting with website & corporate order fulfilment
  • Send orders to warehouse for fulfilment; support and engage with dropshipping partners
  • Maintain ongoing communication and feedback with your manager
  • Correspond and meet regularly with picking and dispatch on customer order status
Qualifications & personal qualities
  • Driven to provide excellent customer service and sales performance
  • Target-driven with the ability to exceed team targets
  • Excellent attention to detail and solution-oriented
  • Positive, proactive attitude; energetic and adaptable to business needs
  • IT proficient with strong organisational skills
  • Positive can-do attitude, curious to learn, and adaptable to business needs

Sorry, we will not be able to contact all applicants due to volume. Thank you.


#J-18808-Ljbffr

  • Customer Service Advisor

    3 weeks ago

    Cork, Cork, Ireland Capita Full time

    Customer Service Advisor page is loaded## Customer Service Advisorremote type: Hybrydowylocations: Little Island: Corktime type: Zatrudnienie w pelnym wymiarze godzinposted on: Opublikowano dzisiajjob requisition id: 10114034 Join Capita Ireland as a Customer Service Advisor – Hybrid Role in Little Island, CorkLocation Requirement: To be eligible, you must...

  • Customer Service Advisor

    3 weeks ago

    Cork, Cork, Ireland Kilkenny Design Full time

    OverviewContract: Fixed Term, Full time for Christmas period with the potential for part time in the New Year. Location: Cork.An exciting opportunity has arisen for a fully flexible Customer Service Advisor with sales experience to join our team at our Head Office in Cork. This role requires 5 days full time, 30-40 hours per week with the requirement to move...

  • Irish Speaking Customer Payments Advisor

    3 weeks ago

    Cork, Cork, Ireland Capita Full time

    Irish Speaking Customer Payments Advisor - HybridJoin to apply for the Irish Speaking Customer Payments Advisor - Hybrid role at CapitaIrish Speaking Customer Payments Advisor - Hybrid1 week ago Be among the first 25 applicantsJoin to apply for the Irish Speaking Customer Payments Advisor - Hybrid role at CapitaWe are Capita Ireland, a leader in the business...

  • Sales Advisor

    4 weeks ago

    Cork, Cork, Ireland Eurocarparts Full time

    Sales Advisor in Skibbereen Job Overview Join the driving force behind the automotive aftermarket At LKQ UK & Ireland, we're looking for a passionate and customer-focused Sales Advisor to help deliver outstanding service and grow lasting client relationships.If you're a team player with a talent for turning conversations into results, this is your...

  • Sports Advisor

    4 weeks ago

    Cork, Cork, Ireland Intersport Elverys Full time

    OverviewJoin to apply for the Sports Advisor role at Intersport ElverysWe are so passionate about sport we have made it our business We have created a retail experience that is fun, thanks to our incredible team. There are lots of reasons to work for Intersport Elverys, but really, it is our employees that make us great. If you are a sports enthusiast or...

  • Style Advisor

    3 weeks ago

    Cork, Cork, Ireland The Foschini Group TFG London Full time

    OverviewA first-class shopping experience starts with our in-store Style Advisors. Natural promoters of customer service excellence, they go out of their way to provide an outstanding in-store experience to ensure that our customers return time and time again. Hardworking and dedicated, our Style Advisors treat our customer as their primary focus, actively...

  • Style Advisor

    3 weeks ago

    Cork, Cork, Ireland The Foschini Group TFG London Full time

    OverviewA first-class shopping experience starts with our in-store Style Advisors. Natural promoters of customer service excellence, they go out of their way to provide an outstanding in-store experience to ensure that our customers return time and time again. Hardworking and dedicated, our Style Advisors treat our customer as their primary focus, actively...

  • Sales Advisor Mallow

    4 weeks ago

    Cork, Cork, Ireland FBD Holdings Full time

    Company description: FBD Holdings PLC Job description: Job Overview The primary function of the Sales Advisor is to deliver sales of Personal Lines, Agri and Commercial Business.The role will involve assisting in the overall running of the Sales Office to deliver a superior and efficient customer care service that produces agreed sales results while...

  • Sales Advisor Mallow

    4 weeks ago

    Cork, Cork, Ireland FBD Full time

    Join to apply for the Sales Advisor Mallow role at FBD InsuranceGet AI-powered advice on this job and more exclusive features.Job OverviewThe primary function of the Sales Advisor is to deliver sales of Personal Lines, Agri and Commercial Business. The role will involve assisting in the overall running of the Sales Office to deliver a superior and efficient...

  • Grade VII Quality and Safety Advisor Grád VII Comhairleoir Cáilíochta agus Sábháilteachta SWMA8

    4 weeks ago

    Cork, Cork, Ireland Health Service Executive Full time

    OverviewThere is 1 permanent full-time vacancy in the Quality and Safety Department, HSE South West. The base for the post is negotiable with options for a base in either the Quality & Safety Department in the Erinville Hospital in Cork or the Borg Warner Centre in Tralee in Kerry. Pending future regional structural changes may impact this post going...