Desktop Support Engineer

2 weeks ago

Dublin, Dublin City, Ireland Wipro Full time

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As a Desktop Support Engineer at Wipro Technologies-Ireland, you will play a crucial role in ensuring that our technology environment runs smoothly and efficiently. This position offers an opportunity to leverage your advanced technical skills while working within a dynamic and collaborative team. You will be responsible for providing exceptional support to our clients and swiftly resolving technical issues that may arise


• Demonstrate advanced technical expertise in troubleshooting and fault resolution to ensure minimal downtime for users.

• Maintain a high level of proficiency in standard technology practices and tools, contributing to an effective IT environment.

• Communicate complex technical concepts and solutions to a non-technical audience in a clear and friendly manner.

• Possess robust technical knowledge of PCs, desktop hardware, laptops, Cisco phones, mobile devices, MAC devices, and tablets.

• Provide exceptional software support for tools including O365, Zoom, and Teams.

• Utilize Microsoft toolsets to effectively solve problems and troubleshoot various technical issues.

• Build and regularly update desktops and laptops, enhancing user experience and productivity.

• Participate in daily huddles with the Team Leader to discuss objectives and progress.

• Proactively tackle 2nd and 3rd line issues, diligently updating the issues log, and assist users in raising incident tickets for any unresolved problems.

• Undertake any other reasonable tasks as assigned, fostering flexibility and adaptability within the role.

This position demands a blend of technical prowess, effective communication, and problem-solving skills to contribute to our commitment to client satisfaction.

You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. The benefits include;

  • · Contributory pension
  • · Life insurance policy
  • · Private medical insurance.

Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionInformation Technology
  • IndustriesIT Services and IT Consulting

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