Business Data Analyst, Video Safety Operations

Business Data Analyst, Video Safety Operations - Trust & Safety

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About the Team

The Video Safety Operations (VSO) Reports & Insights Team architects diagnostic frameworks and builds automated data solutions to elevate operations performance. Our mission is to sustain a safer video ecosystem via data-driven excellence. We:

• Architect and Maintain core metrics, scorecards, and interactive dashboards
• Drive Performance through granular targets, root-cause analysis, and automated reporting
• Empower Decisions with ad hoc insights, strategic guidance, and actionable business intelligence

1. Design, update, and implement moderation performance data metrics & attribution frameworks.
2. Set granular targets and design performance scorecards, monitor target completion rates, navigate root causes and coordinate XFN solutions for performance driving.
3. Develop and maintain strategic data dashboards and automation solutions.
4. Conduct topic deep-dive analysis to enable cross-functional (XFN) decision making.

Minimum Qualifications:

1. Bachelor's degree or above, in math/statistics/computer science/information systems related majors.
2. 3-5 years of data analysis, business insights enablement or business intelligence experience.
3. Profound knowledge of content moderation operations and strategies, such as quality measurement, capacity planning, target setting and performance scorecard planning, etc.
4. Professionalism in metric systems setup, attribution analysis and target setting methodologies.
5. Proficiency in Data Visualization (Tableau/Power BI), SQL & Excel, Statistics, (Python as a plus).
6. Proficient in both English and Mandarin, with strong cross-functional communication skills, essential for collaborating with stakeholders in China.

Preferred Qualifications:

1. Experience using Datapower & Aeolus and other TnS platforms as a plus.

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We\'re resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.