Station Manager

Station Manager - Athlone

Responsibilities:

• Assess local market conditions, identify current and prospective sales opportunities and develop forecasts, financial objectives and business plans for the branch.
• Direct all operational aspects of the branch to include operations, customer service, human resources, administration and sales in a manner that supports reaching the profitability goals.
• Ensure that all areas of work performance or departments are properly staffed and directed with particular emphasis on continuous improvement.
• Manage Customer Service at Branch to very specific agreed targets. A flair in a retail sales environment with strong customer focus is a distinct advantage in this role.
• Ensure Fleet availability is monitored and controlled on a daily basis highlighting issues to Fleet Control Manager and/or Head of Regional Operations and Sales.
• Ensure additional sales are monitored and agreed targets are being adhered to.
• Liaise with necessary teams to ensure ongoing training and improvements are met.
• Monitor all damage and repairs to agreed targets. Ensure all fleet is serviced and in good working order.
• Manage overdues and records of follow up. Liaise with appropriate departments.
• Oversee on-site valeting and meet agreed auditing standards and monthly reporting to include damage recovery, car cleanliness, and fuel accounting.
• Provide training, coaching, development and motivation to bring out the best in each team member.
• Maintain and enforce HR Policies and Procedures.
• Conduct yearly appraisals with all staff members by the deadline required by HR.
• Assist in developing branch and organisational objectives, and also in formulating policies and budgets.
• Communicate effectively with other branches and senior managers by sharing information on effective practices, business opportunities and needs.
• Address customer and employee satisfaction issues promptly.
• Manage the branch honestly, follow high ethical standards, and comply with all Health & Safety regulations.
• Ensure the safekeeping of company assets, including equipment, inventory and cash are maintained and monitored daily, with particular emphasis on security and control systems.
• Evaluate regularly the effectiveness of the branch operation, to ensure that policies are being observed and that goals are being attained.

Skills Required:

• Problem-solving and analytical ability.
• Strong networking skills.
• Motivated self-starter, comfortable in a fast-paced environment.
• Demonstrated integrity and ethical standards.
• Professional demeanor with a "Can Do" attitude.
• Customer-focused matched to strong commercial sales skills.
• Effective listening, communication (verbal and written), and negotiating skills.
• Strong leadership, motivation, and managerial skills.
• Manages time effectively and adapts quickly to changing priorities.
• Team player who works productively with a wide range of people.
• Demonstrated competency in hiring, developing and evaluating employees to achieve corporate and personal objectives.
• Strong project management and multi-tasking skills.
• Excellent organisational skills.
• Demonstrated competency in budgeting, forecasting and planning.
• Knowledge of Microsoft Office.

About Europcar Mobility Group:

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together.

We offer a wide range of car and van rental services to individuals and businesses, relying on a fleet of more than 250,000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com