Customer Service Representative II

Overview

Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.

Position Purpose

As part of a busy transport team, our Customer Service Representatives (Class C drivers) are responsible for the collection, destruction, movement and unloading of confidential waste paper and electronic storage devices on behalf of various customers within the professional, financial and retail industries.

Key Job Activities

• Working a 45-hour week over 5 days (07:00 – 16:00) and acting as a key point of customer contact, reconcile/complete all relevant documentation and issue a certificate of destruction via a hand-held terminal.
  
• Remove the console bags from each console and tie them tightly so no paper escapes while transferring to the truck.
  
• Ensure that no material is left in the console.
  
• Replace the console bag with an empty bag and lock the console.
  
• Take material directly to the shredder truck and proceed to shred.
  
• Make sure the truck gates are secure so that none of the contents escape from the truck during the shred.
  
• Immediately upon completion of the shredding locate the client for signature.
  
• Give and explain the certificate of destruction to the client.
  
• Record time shred was completed.
  

Education & Experience

• Education (North America & LATAM): Junior and Leaving Certificates.
  
• Experience (EMEAA): Relevant driving experience and a Class C licence, along with a full driver CPC card.
  
• The ability to undertake heavy lifting and physically demanding work, involving the safe movement of large wheeled trolleys on and off vehicles.
  
• Excellent customer service skills and plenty of flexibility around working hours.
  
• Ability to read and understand client information sheets.
  
• Ability to write clear messages on daily reporting sheets.
  

Benefits

• Contributory Pension Scheme
  
• Life Insurance
  
• Access to SteriCares, our employee support fund
  
• Stericycle University – Our online library of self-development & learning
  
• Annual performance related pay review
  
• Referral Scheme (Earn by introducing people in your network to the Stericycle family)
  
• Flu voucher
  
• Eye Test voucher
  

Our Promise

Stericycle is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

Disclaimer

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.

Seniority level

• Entry level
  

Employment type

• Full-time
  

Job function

• Other
  

Industries

• Environmental Services
  
• Hospitals and Health Care
  

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