Customer Operations Specialist

4 weeks ago

Limerick, Limerick, Ireland Cpl Healthcare Full time

Customer Operations Specialist - Full-time

The Covalen team are supporting a financial client with their growth in the Irish market. We are growing our team to work in Financial Customer Support. The mission of the team is to provide best-in-class support to customers.

An ideal candidate will be able to multi-task, think on their feet, resolve issues quickly and decisively, deliver on promises, have excellent attention to detail, could analyse information and act according to the information presented, and perform under pressure.

Duties and Responsibilities
  • Manage inbound and outbound phone calls in an efficient and timely manner. Collating information from customers via these telephone calls.
  • Receiving inbound calls from customers through a virtual call centre, answering various questions.
  • Ensure that all customer records are kept up to date in accordance with the relevant CCMA/CPC regulations we adhere to.
  • Drive sales to achieve targets.
  • Identify, convert, or refer new sales opportunities to meet customer requirements for both Regulated and Non-Regulated products, including cross-selling of relevant products.
Requirements
  • Minimum 9 months experience in a customer facing role.
  • Excellent communication (spoken & written English) and interpersonal skills.
  • Eager to learn and grow with Covalen.
  • Must be eligible to work in the Republic of Ireland and must be able to pass all background checks.
Recruitment process
  1. One virtual interview with the Customer Operations team.
  2. Online Tech and English language assessment.
Further Details
  • Contract: 6 month - Temp - Full time Location: Henry Street, Limerick, fully onsite
  • Working Hours: Monday to Friday, 9:00am to 5:30pm.
  • Please note initially there will be full time training for 3 weeks, Mon-Fri 09:00am - 05:30pm.
  • Must be eligible to work in the Republic of Ireland
  • Must be able to pass all background checks

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