Order Management, Manager

An Amazing Career Opportunity for an Order Management Manager (Fixed Term Contract – 12 months)

Location: Galway, IRE

Job ID: 37678

As the Order Management Manager, you will be the driving force behind the success of EMEA Fulfillment Operations, ensuring seamless coordination and exceptional performance across various functions. This pivotal role involves strategic leadership, overseeing the end-to-end flow of customer orders, and fostering cross-functional collaboration. You will continuously enhance performance through the development and implementation of KPIs, performance management, and the adoption of innovative tools and technologies. Leading critical projects, you will play a key role in achieving the company's growth strategy. Join us to make a significant impact, drive excellence, and be part of a dynamic team that values your contributions and supports your professional growth.

Who are we?

HID powers the trusted identities of the world's people, places, and things, allowing people to transact safely, work productively and travel freely.

As our Order Management Manager, you'll support HID's success by:

1. Being responsible for the overall safety, quality, policy compliance, delivery, and productivity performance of the order entry, production control, and scheduling team members, including tools and processes necessary to achieve their goals.
2. Being responsible for the selection, professional development, performance, motivation, and satisfaction of all order entry, production control, and scheduling employees.
3. Development of KPIs to objectively identify and measure business pain points to subsequently implement improvements needed to meet prescribed company objectives, including but not limited to cost savings, capabilities expansion, and customer satisfaction.
4. Development of procedures that provide solutions to systemic problems that jeopardize the continuous flow of customer orders and products.
5. Remaining knowledgeable and act as subject matter expert regarding changes in technology to continuously improve and transform the order entry and production control operation performance.
6. Overseeing the training program to effectively and efficiently onboard new order management team members.
7. Development of headcount and capacity plans that enable a sustainable, scalable, and agile order management organization.
8. Creating and presenting business cases and reports as necessary to senior management.
9. Being responsible for the alignment of order intake and production capacity to achieve the company revenue goals.

Your Experience and Background include:

1. Bachelor's Degree in Business, Engineering, or related field an advantage.
2. >5 years of combined order entry, production planning, and scheduling experience, preferably in manufacturing, warehouse, or 3PL environment.
3. Proficiency in analytics, planning, & backlog management.
4. Previous experience of Global Order Promise (GOP), Oracle, Esker an advantage.
5. Comfortable developing effective and fruitful relationships with other leaders and professionals.
6. Adept at communicating at all levels in the organization, written and verbal.
7. Able to establish priorities and multi-task.
8. Possess professional business demeanor.
9. Highly organized, methodical, critical, and approachable.
10. Adaptable, able to work efficiently under pressure and highly comfortable working with ambiguous and dynamic situations.
11. Previous experience of working within a busy customer service/order management department, helping to achieve excellent time management, efficient prioritization and delivering on all KPI's is essential.
12. Ability to effectively communicate in the English language verbally and in writing.
13. Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc.
14. Familiar with operating systems, such as Windows, etc.
15. Previous experience of using the Oracle system would be a distinct advantage.

What we can offer you:

1. Competitive salary and rewards package.
2. Competitive benefits and annual leave offering, allowing for work-life balance.
3. A vibrant, welcoming & inclusive culture.
4. Extensive career development opportunities and resources to maximize your potential.
5. To be a part of a global organization that is pioneering the hardware, software, and services that allow people to confidently navigate the physical and digital worlds.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve.